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15h Left: Expense Audit Associate
4 weeks ago
As the Director, Global Customer Capabilities, you will be accountable for coordinating delivery efforts across internal and external teams in India. Reporting to the Executive Director, Technology & Workforce Transformation, you will manage relationships across a complex internal network, act as a key integrator for the India team, and drive a culture of innovation and continuous improvement. The ideal candidate will have a strong background in operational effectiveness, a deep understanding of automation and AI, and proven leadership skills in a global, matrixed environment.
Responsibilities
- Strategic Leadership & Integration: Act as the main point of contact and representative for the Tech and Workforce Transformation team in India. You will oversee end-to-end delivery of core sales & marketing operations projects, ensuring quality, scalability, and efficiency.
- Talent Development & Management: Hire, train, and develop talent to meet organizational needs. You will be responsible for managing offshore vendors and their teams, ensuring quality of service and timely deliverables.
- Innovation & Automation: Foster a culture of innovation, ensuring the India team stays at the forefront of emerging technologies. You will lead the piloting, planning, and implementation of automation across the GCC portfolio of capabilities.
- Operational Excellence: Lead the identification and prioritization of continuous improvement opportunities. You will oversee analysis efforts to optimize workforce and resource allocation, driving efficiency across the business.
- Stakeholder & Financial Management: Ensure capability solutions drive tangible business outcomes by collaborating with global stakeholders. You will also oversee the GCC budget associated with offshore work in India, ensuring value and best negotiated rates.
Qualifications
- A Doctorate degree with 4 years of experience, a Master's degree with 14-16 years of experience, or a Bachelor's degree with 16-18 years of experience in a quantitative field (e.g., statistics, operations research, mathematics, business administration).
- Minimum of 5 years of professional experience in operational effectiveness with a proven track record in automation development and capability efficiencies.
- A comprehensive understanding of data models, scenario planning, and digital marketing ecosystems (Google Analytics, CRM, CMS, etc.).
- Experience leading and developing teams in a global setting and managing large-scale global change.
- The ability to think strategically about issues impacting a portfolio of therapeutics across geographies.
- Relevant sales, marketing, operations, and Bio/Pharmaceutical industry experience is highly preferred.
Soft Skills
- Leadership & Communication: Exceptional oral, written, and presentation skills to explain complex concepts to various audiences, including senior management. You should be comfortable challenging the status quo and leading large-scale change management.
- Collaboration: A proven ability to foster an environment of openness and transparency, empowering risk-taking and idea generation. You must be able to manage multiple senior stakeholders and prioritize a multitude of responsibilities.
- Problem-Solving: The ability to identify areas for process and systems innovation and implement changes that enhance the team's overall effectiveness.
