Assistant Manager

2 weeks ago


Noida, Uttar Pradesh, India EXL IT service management Full time
Job Description

Primary Responsibility

This role is primarily responsible for conducting and managing training modules for all Executives and Assistant Manager in the specific process.

Performance Parameters

- Effectiveness of training

- Number of training programs conducted / Man hours

- Schedule Adherence

- Training Administration

- Updates/ Training material/Client trainer interactions

Roles Responsibilities

Primary Internal Interactions

- Deliver process training for the new hires for the particular process

- Develop & implement an effective system for process updates as

and when required by the process/clients.

- Assist in addressing developmental needs of employees across the process

- Conduct training follow up session and measuring effectiveness of training

- Ensure accurate, timely and efficient analysis of Weekly and Monthly reports

- Agents for the purpose of imparting training & feedback
- Team Manager for the purpose of process updates.
- Process owners/ Team Managers for the purpose of Training Need identification and follow up.
- Trainer (Team members) for the purpose of coordinating trainings as and when required.

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