Assistant Manager

2 weeks ago

Noida, Uttar Pradesh, India EXL Full time
Job Description
Job Summary
Organized and proactive Assistant Manager to support the operations of Record Retrieval.
Assisting the Manager with day-to-day operations, ensuring efficiency, and supervising teams responsible for retrieving, processing, and maintaining high-quality records.
Key Responsibilities
Team Supervision:
Assist in overseeing the Legal, Provider Outreach, Payment, Invoice, Mailroom, and Quality teams.
Provide guidance and support to SMEs and team members to meet performance goals.
Act as a point of contact for team queries and ensure smooth communication between multiple teams and departments.
Provider Outreach Operations:
Support the outreach team in contacting healthcare providers to retrieve records.
Monitor follow-up efforts to ensure timely and accurate record retrieval.
Help optimize outreach strategies for better success rates.
Payment and Invoice Support:
Assist the Payment Team in ensuring timely and accurate payments for services rendered.
Oversee invoice processing and ensure accuracy before submission to clients.
Address discrepancies or issues in coordination with the Manager.
Mailroom Operations:
Ensure efficient management of incoming and outgoing documents.
Support the digitization and secure storage of physical records.
Assist in maintaining a secure and organized mailroom environment.
Quality Assurance:
Work closely with the Quality Team to ensure all retrieved records meet required standards.
Assist in conducting quality audits and implementing corrective actions when needed.
Provide feedback to teams to improve overall record quality.
Performance Monitoring:
Track team metrics and provide regular updates to the Manager.
Identify areas for improvement and suggest actionable solutions.
Support in implementing performance improvement plans for underperforming team members.
Process Improvement:
Identify inefficiencies in workflows and recommend process enhancements.
Assist in training team members on updated processes and best practices.
Compliance and Reporting:
Ensure all activities comply with federal and state regulations, including HIPAA.
Assist in preparing reports on team performance, quality metrics, and operational efficiency.
Manager Support:
Act as a deputy in the Manager's absence, handling operational issues and team management.
Provide administrative and operational support as required.

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