L2 Production Support Analyst Finance Ops

1 day ago

Coimbatore, India Pradeepit Consulting Services Full time

Job Description We are looking for a reliable and detail-orientedOperations Analyst L2 Supportto join our team. This role is responsible for monitoring scheduled jobs, handling production support channels, and managing ServiceNow tickets. The candidate will play a key role in ensuring the stability of financial operations, especially during month-end activities. Responsibilities: - Job Monitoring & Resolution: Ensure all scheduled jobs run as per defined timelines and efficiently resolve any job failures that occur. - Incident Management: Monitor production support channels and ServiceNow tickets, ensuring timely resolution or proper routing to the appropriate squad for advanced support. - L2 Issue Ownership: Take full ownership of L2 support issues, coordinating diligently with relevant teams to drive issues to resolution. - Month-End Close Support: Actively participate in month-end close activities to ensure smooth and uninterrupted financial operations. - Stakeholder Communication: Maintain effective communication with key end-users and Subject Matter Experts (SMEs), especially during critical month-end periods. - Issue Impact Assessment: In case of any issues during month-end, gather crucial impact details such as materiality of the issue, impacted accounts, and affected business processes. - Escalation & Updates: Provide timely updates and escalations as needed to ensure minimal business disruption during critical operational periods. - Process Improvement: Contribute to ongoing process improvements and enhance documentation for recurring issues to prevent future occurrences. Required Skills: - Strong analytical and problem-solving skills. - Excellent verbal and written communication skills for effective coordination with business and technical teams. - Familiarity with job scheduling tools and incident/ticket management systems like ServiceNow. - Ability to work under pressure and manage priorities effectively during critical periods. - Knowledge of L2 production support or IT operations, preferably within a financial or ERP environment. - Understanding of month-end close cycles or financial operations.

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