Inside Sales Representative

3 weeks ago

Bandra Maharashtra, India My Pain Clinic Global Full time

Job description Position Inside Sales Representative CRM Location Bandra West Mumbai Experience 410 years in customer service healthcare hospitality or wellness industry Salary Competitive and based on experience Joining Immediate Joiner Preferred Role Overview We are looking for a dynamic and compassionate Inside Sales Representative CRM to serve as the key liaison between our patients and the clinic The CRM will ensure a smooth welcoming experience for every client while also supporting business growth through proactive communication relationship management and service excellence Key Responsibilities Client Interaction Relationship Building Act as the first point of contact for patients post-consultation ensuring satisfaction and personalized follow-up Follow-ups Feedback Conduct regular follow-up calls messages with patients for feedback appointment reminders and service satisfaction Treatment Package Conversions Renewals Explain treatment packages handle objections and encourage renewals based on progress and clinical advice Sell Wellness Packages Proactively identify potential clients and promote tailored wellness packages that align with their health goals and concerns Lead Management Respond to new enquiries calls walk-ins website leads maintain CRM records and convert leads into consultations Support Sales Marketing Coordinate with the front desk physiotherapists and doctors to promote services offers and events to clients Database Record Maintenance Maintain accurate up-to-date records of patient interactions preferences and service history using clinic software Customer Service Resolution Handle queries complaints and minor issues with empathy and professionalism ensuring a seamless experience Requirements Bachelor s degree in any discipline Healthcare or Hospitality background preferred 35 years of experience in a similar customer-facing role Excellent communication in English Hindi Marathi is a plus Friendly confident and service-oriented personality Strong organizational and follow-up skills Must have basic knowledge of CRM software and tools training will be provided

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