Tour Operation Head

6 days ago

Barasat WB IN Need82 Full time

Job Title Tour Operation Head Company Need Eighty Two Forex and Travels Private Limited Location 125 2 Taki Road Kalikapur Barasat Kolkata West Bengal - 700124 Need Eighty Two Forex and Travels Pvt Ltd is looking for an experienced Tour Operation Head who is proficient in Vietnamese Malayalam and other South Indian languages The candidate will be responsible for developing managing and executing international and domestic tour packages with a special focus on Vietnam and South India market segments Key Responsibilities 1 Tour Package Development Management Design and develop international domestic tour packages especially for Vietnam Kerala Tamil Nadu Karnataka Andhra Pradesh Telangana Customize itineraries based on client preferences budget and travel style Maintain updated knowledge of tourism trends destination insights visa rules and airline policies 2 Client Handling Communication Interact with clients from Vietnam and South India using Vietnamese Malayalam or applicable regional languages Provide end-to-end consultation on destinations hotels flights sightseeing travel documents and pricing Handle customer queries negotiations and closure of bookings 3 Vendor Management Coordinate with hotels transport providers DMCs Destination Management Companies and local partners in Vietnam and South India Negotiate best rates and maintain strong supplier relations Ensure smooth ground operations and timely delivery of services 4 Team Leadership Lead the tour package team and ensure high-quality service delivery Train junior executives in package building sales techniques and destination knowledge Monitor team targets productivity and customer service standards 5 Operations Documentation Oversee booking confirmations vouchers invoices and travel documents Handle cancellations amendments refunds and customer complaints professionally Ensure all operations follow company policies and timelines Required Skills Qualifications Minimum 3-5 years experience in tour packages travel operations or international tourism Mandatory knowledge of Vietnamese Malayalam and at least one South Indian language Strong destination knowledge Vietnam South India tourism circuits Good communication negotiation customer-handling skills Proficiency in MS Office CRM and online travel portals Ability to handle pressure multitask and manage team operations Salary Benefits Competitive salary based on experience Incentives based on performance and sales conversions Professional growth opportunities within the company How to Apply Interested candidates are requested to send their updated resume to humanresources need82 in Job Types Full-time Permanent Pay 20 000 00 - 40 000 00 per month Work Location In person

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