Customer Account Manager

2 weeks ago


Pune Maharashtra, India GKN Automotive Full time

Role Title Assistant Deputy Manager Function Commercial Sub-Function Management Support Leadership Framework Manager Problem-Solving Level Defines New Concepts and Thinking Key Internal Partners Central Purchase Plant Operations Finance Regional Global Account Teams Key External Partners Customers including Tata Motors Bajaj Auto MG Motors Stellantis and Fiat Role Purpose Value This role serves as a front-line contact responsible for sales business development and key account management for North customer accounts These accounts contribute approximately 30-40 of GKN India s volumes and revenues Key Responsibilities Drive new business development through pre-RFQ engagement with customer engineering purchasing and development teams Manage RFQ generation and quote preparation including breakdowns walkthroughs and negotiations Engage with customers before RFQs to gather competitive insights on products pricing development and sourcing to help GKN submit competitive proposals Maintain and improve profitability for both current and new business Prepare budgets and conduct mid- and long-range planning 4YP including demand planning based on customer and market inputs Support the development and execution of customer business strategies Develop a deep understanding of customer systems portals vehicle cycle plans market positions growth strategies sourcing enablers technology needs and competitor activities to align GKN strategies Conduct periodic visits and engagements to build long-term strategic partnerships with customers Understand pricing mechanisms and ensure timely pricing settlements with customers Support or lead VAVE initiatives ECNs and resourcing activities to maintain cost competitiveness and profitability Adhere to GKN s Health Safety and Environment guidelines Support plant functions in resolving supply chain issues overdues and quality concerns Maintain and develop costing databases and support internal and external MIS requirements Be familiar with global key account management ways of working and basic business profitability metrics Conduct competitive analysis and intelligence mapping to leverage business advantages Essential Qualifications Experience Bachelor of Engineering MBA optional with 8-10 years of experience in the auto component industry preferably with tier-1 system suppliers Essential Competencies Strong analytical and reasoning skills good communication abilities excellent team collaboration persuasive and assertive mindset decision-making and negotiation skills and potential leadership qualities



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