Customer Relationship Executive

3 days ago


Jagdalpur CT IN Rathi build mart Full time

Job Title Customer Relationship Executive CRE Location Rathi Build Mart Chitrakote Rd Dalpat Sagar Ward Motitalab Para Jagdalpur Chhattisgarh 494001 Department Sales Customer Service Reporting To Store Manager Sales Head Industry Retail - Tiles Bath Fittings Sanitaryware Interior Products Job Summary We are seeking a proactive and customer-focused Customer Relationship Executive CRE who will handle the complete customer journey from showroom visit to product selection order processing delivery installation coordination and post-sale feedback Key Responsibilities In-Store Sales Customer Handling Welcome and assist walk-in customers in selecting tiles bath fittings sanitaryware and interior products Understand customer needs site size design preferences and budget to suggest suitable products Share product samples catalogs and prepare quotations or price estimates Maintain professional and courteous communication to ensure high customer satisfaction Order Processing Confirm product details quantity rates taxes discounts etc with the customer Prepare sales orders proforma invoice and get approval from customer Coordinate for advance payment and billing Delivery Dispatch Coordination Check stock availability with warehouse Coordinate with logistics team for product dispatch Communicate delivery timelines with the customer Ensure timely and safe delivery of material at customer site Installation Follow-up Coordinate with in-house or third-party installer if provided by company Fix appointment for site installation with customer Ensure installer visits site on time and completes work as per commitment Get feedback and proof of installation photo signature if required Post-Sale Feedback Relationship Building Follow up with customers after delivery installation for satisfaction feedback Handle complaints or product service issues and get them resolved promptly Maintain long-term relationships with customers for future business or referrals Documentation Reporting Maintain records of enquiries orders dispatch installation and feedback Prepare daily weekly reports and share with the reporting manager Use CRM Excel WhatsApp for communication tracking Eligibility Criteria Education Graduate in any stream preferred B Com BBA or Interior-related field Experience 1-3 years in showroom sales or customer service Tiles Sanitaryware preferred Language Fluent in Hindi and local language basic English Technical Basic knowledge of MS Excel Email WhatsApp familiarity with billing software preferred Personal Good communication polite behavior time management and follow-up skills Job Types Full-time Permanent Pay 10 000 00 - 15 000 00 per month Language English Preferred Work Location In person Speak with the employer 91 9981100519



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