Human Resource

2 weeks ago

Lonavala Maharashtra, India Della Group Full time

Training Program Development Design implement and evaluate comprehensive training programs for operational departments to ensure consistent and high-quality service Training Delivery Conduct engaging and informative training sessions workshops and on-the-job training for new hires and existing staff Performance Monitoring Regularly assess staff performance through evaluations feedback and observations and provide coaching and support to help team members improve their skills and knowledge Standard Operating Procedures SOPs Develop update and enforce SOPs for Departments to maintain consistency and excellence in service delivery Cross-Department Collaboration Work closely with department heads and management to identify training needs develop training schedules and ensure alignment with the resort s goals and standards Guest Experience Enhancement Continuously monitor and improve service quality to enhance guest satisfaction and address any training-related issues that may affect the guest experience Training Materials Create and update training manuals guides and other materials to support training initiatives Compliance Ensure all training programs comply with industry standards health and safety regulations and company policies Reporting Maintain accurate records of training activities staff progress and training outcomes and provide regular reports to management Job Expectations We are seeking a dedicated and dynamic Assistant Training Manager with a specialty in Food Beverage F B Service and Housekeeping to join our team at Della Adventure Resorts The ideal candidate will have a strong background in departmental training excellent communication skills and a passion for delivering exceptional guest experiences Minimum Qualification Bachelor s degree in Hospitality Management Training Development or a related field Minimum Job Experience Minimum experience of 4-5 years as a departmental trainer or a professor in F B Service and Housekeeping department from a reputed institute luxury resort or hotel Reporting to Director of HRTravel N A

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