Service Specialist – Loha

2 days ago

Rajsamand RJ IN Sandvik Full time

Sandvik Mining and Rock Solutions is a leading supplier of equipment tools services support and technical solutions for the mining and construction industry and our operations and organizations are spread around the globe We offer you a world of opportunities and our diverse businesses and cross-border networks enable you to explore your potential and thrive The role Service Specialist provides technical knowledge advice and support to both internal and external customers Focus is to increase customers productivity Specialist to resolve requests regarding product service technical issues and maximize the benefits derived from the organization s products and or services Key performance areas Complies with Sandvik safety policies and applicable government customer or industry regulations or requirements Identifies and reports any unsafe work habits Strives to find safer ways for customers to work with Sandvik s products Perform repair and maintenance of Sandvik equipment Carry out the repair of equipment breakdowns at the work face as and when required Provide on-site technical assistance to resolve issues Actively promote genuine Sandvik spares Assist with completion of supportive production documentation - Product manuals and technical support information Carry out scheduled audit of equipment Identification and feedback of equipment defects for taking up the concerns with Product Area Support the compilation of accurate data for warranty process Perform fault diagnosis and troubleshooting on equipment Keep technical personnel advised of any relevant information e g Service Bulletins Implement improvement suggested by Product Area Eliminating repetitive failures and improve component performance Prepare RCAs Root Cause Analysis based on site guidelines and provide guidance for course of correction Ensure all tooling used in maintenance of equipment is suitably maintained and checked for safe operation Analyse MTTR MTBF for all equipment at respective site on weekly basis and take corrective measures to reduce MTTR increase MTBF Liaise with customer to seek feedback on product performance Prepare SOP on maintenance and repair practices Support development of colleagues peers by conducting on the job classroom training i e Impart analytical troubleshooting and fault Diagnostic training Develop successor s while in the role Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand Your profileDiploma BE in Engineering and have at least 5-8 years experience in heavy mobile equipment and extensive knowledge of Loader Truck Knowledge and experience on electrics and hydraulics of Sandvik Loader Truck would be mandatory Continuously improve and update personal knowledge with respect to product development and technical innovation Strong customer service skills Inherent focus on safety Highly developed leadership capabilities and qualities to contribute to team work Flexible approach to work hours rosters to meet Sandvik and Sandvik customers working requirements High level of literacy in MS Office computer software Highly developed communication and interpersonal skills How to apply Please apply online through Workday ESS or access the Sandvik website www home sandvik en careers

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