Product Specialist

Job Description Hello, FCM part of FTCG is one of the world's largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time FCM Travel India is one of India's Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events. Roles and Responsibilities - - Support the Onboarding Product Owner to inform strategic product roadmaps. - Perform and/or monitor system administration tasks to ensure products align with policies, procedures, and internal controls. - Ensure all support queries are acknowledged, resolved, or followed up in a timely manner. - Ability to identify root cause of issues and resulting correction of product related issues. - Analyse support queries to identify trends and areas of improvements driving the delivery of the continuous improvement culture in the services and systems that are provided. - Develop ongoing knowledge articles for the supported applications. - Responsible for the documentation of business requirements and process flows supporting product development. - Ability to work closely with customers across all levels of the organization as well as other internal and external service providers. - Development of test cases in alignment with overarching product test strategy and responsible for the overall execution of tests and management Must-Have Skills - 2-3 years of experience in Human resources and/or exposure to product development. - Experience in business analysis methodologies, documentation of business requirements, business process, training documentation and support artifacts. - Proven project delivery experience with solid understanding software delivery lifecycle - Experience in ITIL with the delivery of support services to the business Experience in data mapping and transformation to support integration of systems - Highly desirable - Knowledge of data privacy laws Knowledge of Agile practices - Highly desirable - Degree, certification, or 5+ years experience in IT, Business Analysis, Project Management or similar Work Perks - What's in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm. You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world. Market Aligned remuneration structure and a highly competitive salary Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself Work life Balance: We believe in No Leave = No Life So have your own travel adventures with paid annual leave Great place to work - Recognized as a top workplace for 5 consecutive years, which is a testimonial of our commitment towards our people Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people. Paternity Leave: We ensure that you can spend quality time with your growing family Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service. We value you... Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you. Who We Are... Since our beginning, our vision has always been to open up the world for those who want to see. As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a family (we call ourselves Flighties). We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities. Irreverence. Ownership. Egalitarianism