Director - Technology (Personalization)

4 weeks ago

Bengaluru India MakeMyTrip Full time

Job Description Job Title: Director Technology Development (Personalization) Location: Bengaluru Experience: 15+ Years Function: Data Platform & Personalization Why This Role - Reimagine travel personalization at platform scale across Flights, Hotels, Holidays, Trains, and Activities. - Own end-to-end personalization charter: engineering, data science, MLOps, and experimentation. - Collaborate with ContextOS, Myra, and Experience Hub under the One Brain, Many Adapters vision. What You'll Own - Strategy & Roadmap: Drive 1218 months personalization roadmap aligned to KPIs (growth, conversion, retention, experience). - Platforms, Not Projects: Build reusable ranking/reco/decisioning platforms (feature/embedding store, real-time signals, policy/constraints, evaluation). - ML in Production: Lead model lifecycle (user modeling, content understanding, candidate generation, re-ranking, optimization, bandits/RL) with clear SLOs. - Experimentation & Causality: Scale A/B and bandit experimentation; ensure robust guardrails and uplift measurement. - Privacy-First Personalization: Embed consent, PII handling, and privacy-by-design in data contracts; ensure regulatory compliance. - Agentic & Real-Time Experiences: Integrate with ContextOS and Myra for explainable, grounded, actionable recommendations across channels. - People & Org: Lead a 2540 members team across Backend/Platform engineers, MLEs, DS/Applied Scientists, and Program; hire, coach, and build succession. - Partnering & Influence: Collaborate with Product, Design, Marketing, Supply, Finance, and Legal; manage vendors/partners. - Observability & Evals: Establish evaluation frameworks and operational excellence (SRE, On-call, RCA). - Cost & Reliability: Own budgets, infra choices, and efficiency (GPU/CPU mix, caching, quantization, distillation). What You've Done - 15+ years in consumer tech/platforms with 7+ years leading cross-functional Eng + DS/MLE teams. - Delivered production ML (recommendations/ranking/search/ads/feeds) for millions of users with measurable uplift and strong SLOs. - Built/owned feature & embedding stores, online feature serving, streaming pipelines, and A/B platforms. - Deep hands-on expertise in large-scale backend (Java/Scala/Go) or applied ML (Python, PyTorch/TensorFlow) with architectural leadership. - Experience with real-time systems (Kafka/PubSub, Flink/Spark Streaming), datastores (Redis, Cassandra/DynamoDB, Elasticsearch), MLOps (MLflow/Kube/Triton/Ray), and cloud (AWS/Azure/GCP). - Proven implementation of privacy-by-design, data contracts, and governance in production pipelines. - Strong product sense and storytelling; ability to align executives and mentor senior ICs and managers. Nice to Have - Experience with multi-objective optimization, constrained ranking, or contextual bandits/RL. - Familiarity with knowledge graphs/ontologies, retrieval/RAG, agentic workflows, LangGraph/LangChain, and LLM/agent evaluation frameworks. - Experience in Indian consumer internet scale, marketplaces, or travel.

  • Director - Technology (Personalization)

    3 weeks ago

    Bengaluru, India MakeMyTrip Full time

    Job Title: Director — Technology Development (Personalization)Location: BengaluruExperience: 15+ YearsFunction: Data Platform & PersonalizationWhy This RoleReimagine travel personalization at platform scale across Flights, Hotels, Holidays, Trains, and Activities.Own end-to-end personalization charter: engineering, data science, MLOps, and...

  • Director - Technology (Personalization)

    3 weeks ago

    Bengaluru, India MakeMyTrip Full time

    Job Title: Director — Technology Development (Personalization)Location: BengaluruExperience: 15+ YearsFunction: Data Platform & PersonalizationWhy This RoleReimagine travel personalization at platform scale across Flights, Hotels, Holidays, Trains, and Activities.Own end-to-end personalization charter: engineering, data science, MLOps, and...

  • Director - Technology (Personalization)

    2 weeks ago

    Bengaluru, India MakeMyTrip Full time

    Job Title: Director — Technology Development (Personalization)Location: BengaluruExperience: 15+ YearsFunction: Data Platform & PersonalizationWhy This RoleReimagine travel personalization at platform scale across Flights, Hotels, Holidays, Trains, and Activities.Own end-to-end personalization charter: engineering, data science, MLOps, and...

  • Director - Technology (Personalization)

    2 weeks ago

    Bengaluru, India MakeMyTrip Full time

    Job Title: Director — Technology Development (Personalization)Location: BengaluruExperience: 15+ YearsFunction: Data Platform & PersonalizationWhy This RoleReimagine travel personalization at platform scale across Flights, Hotels, Holidays, Trains, and Activities.Own end-to-end personalization charter: engineering, data science, MLOps, and...

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    1 week ago

    Bengaluru, India MakeMyTrip Full time

    Job Title: Director — Technology Development (Personalization) Location: Bengaluru Experience: 15+ Years Function: Data Platform & Personalization Why This Role Reimagine travel personalization at platform scale across Flights, Hotels, Holidays, Trains, and Activities. Own end-to-end personalization charter: engineering, data science, MLOps, and...

  • Director - Technology (Personalization)

    2 weeks ago

    Bengaluru, India MakeMyTrip Full time

    Job Title: Director — Technology Development (Personalization) Location: Bengaluru Experience: 15+ Years Function: Data Platform & Personalization Why This Role Reimagine travel personalization at platform scale across Flights, Hotels, Holidays, Trains, and Activities. Own end-to-end personalization charter: engineering, data science, MLOps, and...

  • Director - Technology (Personalization)

    3 weeks ago

    Bengaluru, India MakeMyTrip Full time

    Job Title: Director — Technology Development (Personalization)Location: BengaluruExperience: 15+ YearsFunction: Data Platform & PersonalizationWhy This Role- Reimagine travel personalization at platform scale across Flights, Hotels, Holidays, Trains, and Activities.- Own end-to-end personalization charter: engineering, data science, MLOps, and...

  • Director - technology (personalization)

    2 weeks ago

    Bengaluru, India MakeMyTrip Full time

    Job Title: Director — Technology Development (Personalization)Location: BengaluruExperience: 15+ YearsFunction: Data Platform & PersonalizationWhy This Role- Reimagine travel personalization at platform scale across Flights, Hotels, Holidays, Trains, and Activities.- Own end-to-end personalization charter: engineering, data science, MLOps, and...

  • Director - technology (personalization)

    2 days ago

    Bengaluru, India MakeMyTrip Full time

    Job Title: Director — Technology Development (Personalization)Location: BengaluruExperience: 15+ YearsFunction: Data Platform & PersonalizationWhy This Role- Reimagine travel personalization at platform scale across Flights, Hotels, Holidays, Trains, and Activities.- Own end-to-end personalization charter: engineering, data science, MLOps, and...

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