Technical Support Engineer

Company Name VARITE India Private Limited About The Client A cloud computing company offers a platform for digital workflows enabling organizations to automate and streamline business processes The solutions include IT service management human resources customer service and security operations Designed to enhance efficiency and collaboration the platform digitizes and automates workflows for diverse organizational needs Headquartered in the United States the company is recognized for its innovative approach to workflow automation playing a significant role in the IT service management and business process automation space In 2018 Forbes magazine named it number one on its list of the world s most innovative companies Essential Job Functions A successful candidate will be committed to providing amazing customer support experiences using skills that include building trust showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web chat email case updates as well as direct telephone support Understanding the client platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases As such creative problem solving a collaborative nature and flexibility will be key to your success Lastly support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers Qualifications Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concept Familiarity with tools practices of the trade such as incident management knowledgebase defect escalation management Previous experience working with the ServiceNow platform Service Project Management SLA Management Service Catalog Customer Service Management Workflows Approvals Experience troubleshooting web application Experience in troubleshooting Java Script Code Excellent communication skills verbal and written Education Must have bachelor s degree in Computer Science or related field or equivalent degree and experience 2 years providing customer facing technical support Web based products or e-commerce preferred 2 years of ServiceNow Development Admin Experience is mandate How to Apply Interested candidates are encouraged to respond submit their updated resumes and for additional job opportunities please visit Unlock Rewards Refer Candidates and Earn If you re not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions VARITE offers a Candidate Referral program where you ll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE Experience Level Bonus Referral 0-2 years INR 5 000 2-6 years INR 7 500 6 years INR 10 000 About VARITE VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking Cloud Infrastructure Hardware and Software Digital Marketing and Media Solutions Clinical Diagnostics Utilities Gaming and Entertainment and Financial Services Equal Opportunity Employer VARITE is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees We do not discriminate based on race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or Client ability status