3 Days Left Process Trainer//International BPO// Voice Process

3 weeks ago

Kolkata Bengaluru, India Hiresquad Full time
Job Description

Hiresquad Resources is urgently looking for an engaging Process Trainer for an International Voice Process in Kolkata and Bangalore. If you have at least 1 year of experience as a Process Trainer in an International BPO environment and possess excellent training and communication skills, we want you to shape the success of our client's teams

Role and Key Responsibilities

- Training Delivery & Coaching: Provide day-to-day functional direction to agents within the program training classroom environment. This includes monitoring student progress for the duration of training, offering coaching and developmental feedback, and making readiness recommendations.
- Effective Facilitation: Utilize strong presentation and facilitation skills, incorporating creative training techniques and adult/accelerated learning methods. Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities using a variety of delivery modalities.
- Performance & Transition: Accountable for achieving individual training performance metrics. You'll support and partner with Operations to seamlessly transition agents from the training to the production environment, ensuring their competency levels meet business standards.
- Product Knowledge & Communication: Maintain relevant product knowledge for each account by taking calls, attending client and cross-functional meetings (as needed), and conducting side-by-side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
- Program Enhancement: Measure the effectiveness of training programs using various feedback methods (focus groups, interviews, surveys) to identify areas for enhancement. Recommend curriculum modifications to the Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis.
- Continuous Learning: Participate and contribute to a continuous learning culture by staying engaged with change management, product and service releases, policies, processes, and procedures.

Key Skills and Knowledge

- Training Expertise: Proven experience in training methodologies and soft skills (e.g., communication skills, critical thinking, time management, team building, etc.).
- Communication: Strong written and verbal communication skills.
- Technical Proficiency: Proficient in Microsoft Office.
- Organizational Skills: Demonstrated ability to multi-task, prioritize, and meet deadlines for deliverables.
- Work Ethic: A self-starter with a strong sense of urgency, capable of working effectively under pressure.
- Attention to Detail: Possess strong attention to detail.
- Interpersonal Skills: Exhibit a strong sense of professionalism and the ability to develop good relationships.

Interested candidates can call at 8467054123 or mail their CV to [Confidential Information].

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