Interface Executive: Us Healthcare

2 weeks ago


Mumbai Maharashtra, India Harris Computer Full time

Responsibilities Provide Tier 1 and Tier 2 support to physicians and clinical staff in the US Analyze and process the requests via e-mail support tickets and inbound calls Troubleshooting technical issues and solving them in a timely manner Able to handle problems in both standard and unusual situations Trouble shoot the errors on the EMR application Attend web meetings with vendors and customers during morning US timings to understand the requirements Coordinate with internal teams to get resolutions in a timely manner Knowledge and skills Responsibilities Provide Tier 1 and Tier 2 support to physicians and clinical staff in the US Analyze and process the requests via e-mail support tickets and inbound calls Troubleshooting technical issues and solving them in a timely manner Able to handle problems in both standard and unusual situations Trouble shoot the errors on the EMR application Attend web meetings with vendors and customers during morning US timings to understand the requirements Coordinate with internal teams to get resolutions in a timely manner Knowledge and skills Hands-on knowledge of SQL and Linux Understands SFTP VPN Webservices JSON Good verbal and written communication skills to converse with US clients vendors Problem solving and analytical Good understanding and hands-on with Laboratory and Radiology workflow and interfaces Additional Good to have Working Knowledge of CCD APIs HL7 FHIR Familiarity of SOAP UI Postman testing Qualification and Experience Education background Engineering Computer Science Information Technology At-least 2 years of technical experience in client services Working knowledge in US Healthcare Industry Shift Rotational US Shift as per roaster Location Mumbai WFH Remote


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