Senior Executive- Credit To Collection Analyst- Pune

Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role We are seeking a detail-oriented Credit to Collections Analyst to manage outbound customer interactions and ensure timely resolution of outstanding balances This role demands strong communication skills a customer-centric approach and the ability to handle sensitive financial data with discretion The individual will be responsible for updating account records coordinating with internal teams and driving improvements in cash flow through efficient collections processes What you ll do Conduct outbound calls to customers with outstanding balances and resolve queries Document customer interactions and update account information accurately Collaborate with internal teams such as Treasury AP and local markets to resolve issues Prepare and analyse reports including daily cash positions debtors ageing and AR reconciliations Support audit requirements and ensure compliance with internal controls Drive improvements in Days Sales Outstanding and reduce revenue leakage Apply smart automation and Lean Six Sigma techniques to optimise processes Engage in stakeholder management and maintain transparent communication Adhere to KPIs TATs and AR policies while contributing to team objectives Who you are Holds a B Com Master s in Finance or Diploma in Finance Experienced in AR Customer Collections and basic accounting principles Proficient in Microsoft Excel and ERP systems SAP Strong analytical and problem-solving skills Effective communicator with both verbal and written proficiency Understands B2B customer dynamics and debt collection processes Familiar with telecom industry operations and AR forecasting tools Demonstrates a proactive collaborative and customer-obsessed mindset aligned with the Vodafone Way Not a perfect fit Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive If you are excited about this role but your experience does not align exactly with every aspect of the job description you are encouraged to apply You may be the right candidate for this or another opportunity and the recruitment team will support you in exploring where your skills fit best What skills you will learn Advanced reconciliation and reporting techniques ERP system navigation and financial data management Stakeholder communication and customer service excellence Lean Six Sigma methodologies for process improvement Audit readiness and compliance best practices VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status ethnicity disability religion or belief political affiliation trade union membership nationality citizenship indigenous status medical condition HIV status neurodiversity social origin cultural background marital or civil partnership status or socio-economic background Join Us At Vodafone we re working hard to build a better future A more connected inclusive and sustainable world As a dynamic global community it s our human spirit together with technology that empowers us to achieve this We challenge and innovate in order to connect people businesses and communities across the world Delighting our customers and earning their loyalty drive us and we experiment learn fast and get it done together With us you can be truly be yourself and belong share inspiration embrace new opportunities thrive and make a real difference Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud JDEnhancedByTARA Follow us on social media and StayConnected Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey