CREDIT TO COLLECTIONS ANALYST

4 days ago

Pune, India Vodafone Full time

Who we are

About the role

We are seeking a Credit to Collections Analyst to join our Finance Shared Services Centre (FSSC) team in Pune. This role is responsible for managing outbound collections calls, resolving customer queries, and ensuring accurate documentation and reconciliation of accounts. The ideal candidate will have a strong foundation in accounting, excellent communication skills, and experience in handling sensitive financial information with discretion. This position plays a key role in improving cash flow, reducing revenue leakage, and supporting audit and compliance requirements

What you’ll do

Conduct outbound calls to customers with outstanding balances and assist in resolving account issues. Document all customer interactions and update account information accurately. Collaborate with internal teams such as Accounts Payable, Treasury, and local market stakeholders. Deliver daily reports including cash position, invoicing volumes, debtors ageing, and AR month-end summaries. Perform receipt clearing and reconciliation activities. Support audit requirements and ensure compliance with AR policy and SOX controls. Analyse reports and propose corrective actions to improve collections performance. Engage with stakeholders to enhance customer experience and ensure timely query resolution. Contribute to cost reduction initiatives through automation and process optimisation

Who you are

Holds a , Master's in Finance, or Diploma in Finance. Possesses solid accounting knowledge and understanding of the Order to Cash process. Experienced in outbound collections calling and B2B customer interactions. Proficient in Microsoft Excel for reconciliation and reporting. Skilled in ERP systems such as Oracle and SAP. Demonstrates strong analytical and problem-solving capabilities. Communicates effectively, both verbally and in writing. Adapts well to changing environments and maintains a proactive approach. Committed to meeting KPIs, TATs, and compliance standard

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