Salesforce Field Service Lightning

11 hours ago

Bengaluru, India Zucitech Software Solutions Pvt. Ltd. Full time

Job Title: Salesforce Field Service Lightning (FSL) Specialist

Work mode: Remote

We are looking for a skilled Salesforce Field Service Lightning (FSL) Specialist to join our team. The ideal candidate will have a strong Salesforce background with hands-on experience in FSL, particularly in configuration, deployment, and optimization for field operations.

Responsibilities

- Lead the design, configuration, and deployment of Salesforce Field Service Lightning (FSL).
- Customize FSL to support service appointments, scheduling, dispatching, service territories, and mobile workforce management.
- Integrate FSL with other Salesforce modules such as Sales Cloud, Service Cloud, Experience Cloud, and external systems.
- Configure service territories, work types, skills, rules, and objectives to optimize scheduling and resource allocation.
- Set up and manage the FSL Mobile App for field technicians, including custom UI, offline data, and device compatibility.

Requirements

- 6–8 years of experience working on the Salesforce platform.
- 3 years of hands-on experience with Salesforce Field Service Lightning (FSL).
- Strong knowledge of FSL objects such as Service Appointments, Work Orders, Service Resources, Work Rules, Scheduling Policies.
- Experience with FSL Scheduling Optimization and Resource Management.
- Practical experience with FSL mobile configuration and administration.

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