Salesforce Field Service Lightning

7 days ago

Bengaluru, India ZuciTech Software Solutions Full time

We are looking for a skilled Salesforce Field Service Lightning (FSL) Specialist to join our team. The ideal candidate will have a strong Salesforce background with hands-on experience in FSL, particularly in configuration, deployment, and optimization for field operations.

Responsibilities:

  • Lead the design, configuration, and deployment of Salesforce Field Service Lightning (FSL).
  • Customize FSL to support service appointments, scheduling, dispatching, service territories, and mobile workforce management.
  • Integrate FSL with other Salesforce modules such as Sales Cloud, Service Cloud, Experience Cloud, and external systems.
  • Configure service territories, work types, skills, rules, and objectives to optimize scheduling and resource allocation.
  • Set up and manage the FSL Mobile App for field technicians, including custom UI, offline data, and device compatibility.

Requirements:

  • 6- 8 years of experience working on the Salesforce platform.
  • 3 years of hands-on experience with Salesforce Field Service Lightning (FSL).
  • Strong knowledge of FSL objects such as Service Appointments, Work Orders, Service Resources, Work Rules, Scheduling Policies.
  • Experience with FSL Scheduling Optimization and Resource Management.
  • Practical experience with FSL mobile configuration and administration.

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