Servicenow Admin

3 weeks ago

Bengaluru, India Tata Consultancy Services Limited Full time

Job Description Job Description Key Skills: ServiceNOW Platform knowledge ServiceNOW Discovery hands-on ServiceNOW CMDB setup and management ServiceNOW ITSM admin ITIL Process understanding Responsibilities: Maintain deep, comprehensive knowledge of ServiceNow's capabilities and constraints. Act as SME and deliver requirements, scoping and design workshops, ensuring requirements are well documented/executed. Communicate technical challenges and solutions to both technical and non-technical audiences Deliver hands-on configuration, development and integration services and serve in a delivery assurance capacity for all project deliverables Scoping and delivering Proof of Concept / Proof of Value engagements with prospects Proactively identify ServiceNow technical deficiencies and recommend solutions Evaluate enhancement requests, provide design recommendations, and document technical requirements Design, implement, manage and ensure the effectiveness of the integration of the CMDB with external sources of data (e.g.: SCCM) Design CMDB solutions that maintain CMDB integrity and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt Provide expert level support and technical mentoring to implementation team Develop and present business case material for senior prospect and customer stakeholders. Collaborate with cross-functional teams to achieve goals and objectives. ServiceNOW CSA certification mandatory and ServiceNOW Implementation specialist desired

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