Senior ServiceNow Admin

1 day ago

Bengaluru, Karnataka, India NuStar Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Desired Competencies (Technical/Behavioral Competency)

Must-Have

  • Candidates must possess proven experience in both administration and development within ServiceNow. This includes demonstrated ability to manage, configure, and customize ServiceNow applications in alignment with organizational needs.
  • Hands-on expertise in performing essential ServiceNow tasks and responsibilities are required. Applicants should be capable of ensuring efficient platform operation and maintenance.
  • Experience in executing ServiceNow upgrades is essential.
  • Proficiency in Catalogue Management within ServiceNow is required.
  • Candidates should have experience of onboarding third-party applications through integration with ServiceNow.
  • Strong communication skills are necessary to collaborate effectively with stakeholders from both business and IT teams on the customer side.

Good-to-Have

  • Retail experience: Exposure to retail environments is beneficial, as it brings valuable insights into service delivery and customer engagement within this sector.
  • ServiceNow RPA experience: Hands-on involvement with ServiceNow Robotic Process Automation (RPA) is advantageous, indicating familiarity with automating workflows and optimizing processes on the ServiceNow platform.

SN Responsibility of / Expectations from the Role

1

  • Perform day-to-day administration and support of the ServiceNow platform.
  • Manage users, groups, roles, and access controls.
  • Configure forms, fields, workflows, and automation using ServiceNow tools.
  • Support modules like Incident, Change, Problem, Request, and CMDB.
  • Troubleshoot issues and support end-users.
  • Ensure the platform runs smoothly and securely.
  • Monitor system performance, logs, and health dashboards; coordinate with ServiceNow support as needed.

2

  • Perform regular platform upgrades, patching, and testing in coordination with stakeholders.
  • Support development and maintenance of reports, dashboards, and performance analytics.

3

  • Maintain documentation related to configurations, workflows, and customizations. Ensure compliance with internal standards, best practices, and security policies

4

  • Work closely with business and IT to understand the new requirements
  • Come up with suggestions for improving the ServiceNow Integration

Type Details of The Role (For Candidate Briefing)

Reporting To Which Role Deliver Manager

Size of the Team, if any

Reporting to this Role 2

On-site Opportunity NA

Unique Selling Proposition

(USP) of The Role ServiceNow Admin Lead

Details of The Project (A short

Briefing on the Project may be

attached with this document

for candidate- briefing). It may

be shared with external

stakeholders like job-agencies

etc. The customer has engaged to assemble and deploy a dedicated team responsible for the administration of their ServiceNow platform. To effectively lead this team, we are seeking a senior associate with robust ServiceNow administration skills and experience. The primary expectation for the candidate in this lead role is to ensure that the team can operate independently, managing the ServiceNow platform efficiently and proactively. The ServiceNow Admin Lead will be responsible for direct interaction with business users to understand their requirements and will collaborate closely with the IT department to implement solutions that address these business needs.

  • Senior Customer Success Manager

    3 days ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Senior Customer Success Manager

    1 day ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Senior Developer

    2 weeks ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • ServiceNow developer

    7 days ago

    Bengaluru, Karnataka, India Careernet Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description: Skills: Service Now with strong experience in Employee Center (implementation and support) 7+ years of professional information technology experience with systems analysis and application development experience, including administration, implementation, integration, and configuration in ServiceNow  4-5 years of experience of...

  • Consultant(Remote)

    7 days ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We're redefining ServiceNow consulting—fusing elite expertise with startup agility to deliver transformative solutions that outsmart traditional Big-4 firms. We are one of the largest and fastest growing software consulting firms in our segment across Australia and New Zealand.Our growth has been fuelled by a relentless focus on innovation, our...

  • Senior Developer

    2 weeks ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85 PERCENT of the Fortune 500. Our...

  • ServiceNow Engineer

    5 days ago

    Bengaluru, Karnataka, India Dysrupit Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    JOB SUMMARY:We are seeking a highly skilled Senior ServiceNow Engineer with hands-on implementation experience across core ServiceNow modules and tools including ITSM, ITOM, ITAM, CMDB, CSDM, and HR Service Delivery. The ideal candidate will play a critical role in designing, implementing, and supporting ServiceNow solutions to meet business needs, ensuring...

  • Senior Accountant

    1 day ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Senior Developer

    2 weeks ago

    Bengaluru, Karnataka, India ServiceNow Full time US$ 1,20,000 - US$ 2,00,000 per year

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Associate Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...