(13/10/2025) Support Technician — Home Services

Support Technician PineFix Pinecrest Real Estate Pvt Ltd Position title Support Technician Home Field Services Location Bankura West Bengal field deployment across designated service territory in West Bengal Employment type Full-time Reports to Service Supervisor Field Operations Manager PineFix Shift Day shifts with possible weekend or rotational duty occasional emergency call-outs as required Role summary PineFix seeks motivated Support Technicians to deliver high-quality on-site repair installation maintenance and preventive services to residential clients The role emphasizes practical problem-solving across multiple trades appliances electrical plumbing basic HVAC carpentry and civil touch-up excellent customer-facing behavior adherence to safety and company SOPs and accurate digital reporting through the PineFix mobile service application Candidates will complete a short paid training program before field deployment Core responsibilities Execute on-site diagnostics repair installation and preventive maintenance tasks for residential systems and appliances refrigerators water heaters fans basic split AC maintenance tasks domestic electrical faults plumbing leaks doors windows fixtures minor carpentry and finishing Perform systematic troubleshooting isolate faults determine corrective action and communicate clear repair estimates to supervisors and customers Complete service visits end-to-end travel to customer location diagnose issue obtain required spare parts approval complete repair test for functionality and obtain customer sign-off Maintain accurate timely electronic service logs parts used time spent materials consumed and digital invoices using the PineFix mobile app Escalate complex technical problems or safety-critical issues immediately to the Service Supervisor Follow and enforce safety protocols use PPE follow lockout tag out where relevant and adhere to on-site safety checklists Represent PineFix professionally arrive in uniform carry identification communicate politely and clearly respect customer property and privacy Participate in routine team briefings weekly skills-refresh sessions and periodic field audits Contribute to continuous improvement by providing feedback on common failure modes parts quality and tool equipment needs Be available for occasional emergency support rotational as business needs dictate Day-to-day activities typical Morning team brief route assignment and materials issue Travel to 6-12 assigned service calls route dependent using company-provided or personal two-wheeler Perform diagnostics complete repairs record job details and invoice via mobile app Return to depot warehouse for spare parts requisition or afternoon handover End-of-day reporting and tool PPE checks Performance indicators First-time fix rate percentage of jobs fixed on first visit Customer satisfaction score post-service feedback Average time per job and adherence to schedule Compliance with safety checks and reporting accuracy Attendance punctuality and adherence to company SOPs Working conditions equipment On-field work with exposure to indoor and outdoor residential conditions may involve climbing small ladders working in confined spaces or handling heavy components with team assistance Requires regular use of hand tools and light power tools basic diagnostic meters and a smartphone with the PineFix app PPE uniform and basic tool kit provided by company Training includes classroom module sessions and supervised practical labs a short refundable training deposit may apply policy clarified at offer stage Requirements Minimum education certification ITI Trade Certificate Diploma in Electrical Mechanical Electronics Plumbing or related trade preferred OR Higher Secondary 10 2 with demonstrable technical aptitude and hands-on repair experience Valid two-wheeler driving license is mandatory Four-wheeler license desirable for some territories Basic smartphone proficiency Android installing apps using camera basic data entry Experience Freshers with trade certificates are encouraged 0-3 years hands-on experience in appliance service field maintenance or home service roles is ideal Candidates with experience in service centers facility maintenance or technician roles will be preferred Technical skills required Practical troubleshooting across electrical circuits domestic plumbing faults and common appliance failures Competence with hand tools screwdrivers pliers wrenches multimeter basic electrical testers and safe handling of small power tools Basic wiring knowledge mains-level awareness connector types earthing basics able to identify and rectify simple wiring faults safely Understanding of mechanical components fans motors bearings and simple mechanical adjustments Ability to follow technical checklists service manuals and schematic diagrams at a basic level Accurate parts identification inventory handling and basic invoice report entry via the mobile app Soft skills required Clear verbal communication in Bengali and working knowledge of Hindi English for customer interaction and reporting Customer service orientation courteous patient professional attitude able to explain repairs in simple terms Problem-solving mindset resourcefulness and calmness under pressure Team-player attitude reliability punctuality and willingness to learn Basic numeracy for measurements parts counts and invoicing Physical other requirements Physically fit able to climb ladders lift items up to company-prescribed safe weight limit team assistance provided for heavier loads Willingness to travel daily within assigned service territory occasional overnight stays in rare cases company-approved Willingness to undergo background verification and provide relevant ID documents Agree to training terms refundable deposit if applicable and commit to the minimum service period as per company policy e g 6 months if training deposit is taken Assessment screening Short online pre-screening questionnaire and a scored technical assessment MCQs scenario-based Telephonic screening for communication and availability Hands-on practical test on-site or at depot demonstrating troubleshooting safe tool use and customer interaction simulation Reference checks for experienced candidates Preferred nice-to-have Experience with basic HVAC split unit servicing filters condensate lines simple troubleshooting Prior exposure to field-service mobile apps digital invoicing or ERP modules Vocational training involvement or prior placements from ITI polytechnic Motorcycle ownership and familiarity with local geography will be desirable Benefits Benefits Compensation Allowances Career Welfare Compensation structure Competitive base salary specified at offer example bracket 7 000 - 15 000 p m depending on experience locality Performance-linked incentives tied to KPIs such as first-time fix customer feedback and productivity Incentive payout frequency monthly Allowances reimbursements Travel allowance fuel reimbursement for field travel company policy may be per-km or fixed allowance Daily weekly out-of-pocket expenses guideline for parts acquisition where applicable and petty cash reconciliation Mobile reimbursement or company SIM data pack if needed for business use Training certification career development Paid initial training program technical modules customer handling safety certificate on completion Training deposit refunded adjusted subject to completion and minimum service tenure On-the-job mentoring from senior technicians and periodic refresher workshops Access to PineFix Academy for advanced skill programs and cross-skill certifications electrical plumbing appliance-specific Clear career ladder Technician I Technician II Senior Technician Field Supervisor Service Manager based on performance and certifications Work-life leave Statutory benefits as per applicable Indian labour laws Provident Fund ESI where applicable paid leaves sick leaves Probation period as per offer letter commonly 3 months with regular reviews Casual leave sick leave and earned leave policy per company handbook Flexible scheduling for emergency personal situations subject to manager approval Tools uniform safety Company-provided uniform ID card and basic PPE gloves helmet if required masks safety shoes where applicable Basic tool kit supplied access to depot for spare parts specialist tools and technical support Regular safety training and adherence to standardized safe working procedures Insurance health Group accidental insurance and or group health coverage as per company policy details in offer letter Access to company-supported medical referrals for on-duty incidents Recognition rewards Monthly quarterly recognition for high performers cash awards certificates public recognition Referral bonus program for employees who bring in successful hires Spot awards for exceptional customer feedback or safety-first behaviour Other perks Opportunity to work with a technology-driven startup focused on sustainability and skill development Certification and badges on internal platform to build a public-facing skills profile Chance for relocation consideration and higher pay grades for technicians who upskill or take leadership training