Call Center Manager

10 hours ago

Guwahati, India The Hiring Company Full time

Job Description: Call Center Manager Job Title: Call Center Manager Location: [Specify Location] Salary: Up to ₹40,000 per month (based on experience) Experience Required: 3–6 years in Call Center / BPO Operations Roles & Responsibilities: Manage day-to-day operations of the call center to ensure smooth functioning. Lead, motivate, and supervise team leaders and telecallers to achieve daily and monthly targets. Monitor call quality, productivity, attendance, and performance metrics. Develop and implement process improvements to enhance efficiency and service quality. Handle escalations from clients and customers professionally. Coordinate with HR for hiring, onboarding, training, and retention of agents. Prepare daily, weekly, and monthly performance reports and share with management. Ensure compliance with company policies, scripts, and quality standards. Conduct regular team meetings, feedback sessions, and performance reviews. Required Skills & Qualifications: Graduate/Postgraduate in any discipline (preferred). Proven experience as a Call Center Manager or similar leadership role. Strong leadership, communication, and people-management skills. Good understanding of call center KPIs and reporting. Ability to work under pressure and meet targets. Proficient in MS Excel, MIS reporting, and basic systems. What We Offer: Competitive salary up to ₹40,000 per month. Growth opportunities within the organization. Professional and supportive work environment.

  • Votiko - Call Center Executive (3-5 yrs)

    2 weeks ago

    Hyderabad/Guwahati, India Votiko Full time

    Votiko Solutions Private Limited - Shaping Careers, Connecting Virtually Across India Type: BPO International Call Center Position: Call Center Executives Empower Your Career! Explore Work From Home - Nationwide Opportunities Job Responsibilities: 1. Execute telemarketing activities, encompassing lead generation, appointment setting, surveys, and...

  • Votiko - Call Center Supervisor (1-5 yrs)

    2 weeks ago

    Hyderabad/Guwahati/Warangal, India Votiko Full time

    Votiko Solutions Private Limited - Shaping Careers, Connecting Talent Across the Nation Type: BPO International Call Center Position: Call Center Executives Empower Your Career! Work From Home - Unlock Opportunities Nationwide About Us: Step into the realm of Votiko Solutions, an industry leader and the epitome of the best call center experience. Beyond...

  • Center Manager

    2 weeks ago

    Guwahati, Assam, India Culture Club Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    We are looking for a Female Sales & Operations Manager to oversee customer interactions, lead a team, and manage front-desk operations at our Gymnastics Center. As the first point of contact, you will play a vital role in creating a positive experience for visitors while ensuring smooth day-to-day operations.The ideal candidate is a strong leader, highly...

  • Center Manager

    1 day ago

    Guwahati, Assam, India Culture Club Full time

    We are looking for a Female Sales & Operations Manager to oversee customer interactions, lead a team, and manage front-desk operations at our Gymnastics Center. As the first point of contact, you will play a vital role in creating a positive experience for visitors while ensuring smooth day-to-day operations.The ideal candidate is a strong leader, highly...

  • Center Manager

    3 days ago

    Guwahati, Assam, India VLCC Full time

    Dear Candidates,We have urgent requirement for a Center Manager at VLCC Guwahati(Bharalumukh) Centre.Industry- Beauty and fitness preferenceExp- Min 4 YearsRoles:-A Centre Manager post involves leading daily operations, staff, and resources for a facility, focusing on efficiency, customer satisfaction, and achieving organizational goals through strategic...

  • Call Centre Executive

    7 days ago

    Guwahati, India Novo Computing Full time

    Responsibilities - Handle many inbound and outbound calls to customers and clients. - Identify the needs of customers, resolve issues, and provide solutions. - Upsell other products wherever possible. - Ensure you follow the customer service script provided by the company for uniformity. - Also, be well-read on company policies and the website for FAQs or...

  • Center In-charge

    2 weeks ago

    Guwahati, India Apollo Clinics Full time

    Clinic Administration & Management - Consultant Management (end to end) - Implementation of all SOPS, policies and processes - Efficiencies and automation of documentation, SOP’s, and other basic processes - Marketing and Promotions (Increase & footfall & conversions) - Creation of operational MIS, set-up & robust implementation of patient pathway. - Cost...

  • Fulfillment Center Leader

    11 hours ago

    Guwahati, India Truemeds Full time

    JD- Title: Fulfillment Center ManagerDepartment: Operations / Supply ChainLocation: Garchuk- Guwahati, AssamReports To: Sr. Operations Manager / Regional Manger1. Operational Management - Oversee end-to-end FC operations including receiving, put-away, picking, packing, shipping, and returns. - Ensure daily SLA Fulfillment for order processing and dispatch. -...

  • Tele Calling Executive

    1 week ago

    Guwahati, Assam, India Pensive Supremo Edu Private Limited Full time

    **Responsibilities**: - **Outbound Calls**: Making outbound calls to potential or existing customers to sell products or services, generate leads, or gather information. - **Customer Service**: Providing customer support and assistance over the phone, addressing inquiries, resolving complaints, and handling customer concerns effectively and...

  • Sl Initiative-tele Calling Officer

    2 weeks ago

    Guwahati, India HDFC Bank Full time

    **Group Company**: HDFC Bank Limited **Designation**: SL Initiative-Tele Calling Officer **Position description**: To support the Sustainable Livelihood Initiative business in ensuring the existence of the Group / client by the way of Tele call verification on a daily basis. **Primary Responsibilities**: - To Verify the Existence of the group (SHG/JLG) -...