Fulfillment Center Leader

14 hours ago

Guwahati, India Truemeds Full time

JD- Title: Fulfillment Center ManagerDepartment: Operations / Supply ChainLocation: Garchuk- Guwahati, AssamReports To: Sr. Operations Manager / Regional Manger1. Operational Management - Oversee end-to-end FC operations including receiving, put-away, picking, packing, shipping, and returns. - Ensure daily SLA Fulfillment for order processing and dispatch. - Monitor operational KPIs (productivity, accuracy, TAT, cost per shipment) and implement improvement plans. - Optimize staffing, equipment utilization, and space planning.2. People Leadership - Manage and develop a team of supervisors, leads, and warehouse associates. - Conduct performance reviews, training programs, and skill development initiatives. - Ensure effective workforce planning, shift scheduling, and attendance management. - Create a positive, inclusive, high-performance culture on the warehouse floor.3. Inventory & Quality Control - Ensure accurate stock management, cycle counts, and reconciliation. - Minimize shrinkage, damages, and discrepancies through process adherence and audits. - Uphold quality standards for inbound and outbound processes.

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