Tele Calling Executive

2 days ago

Guwahati Assam, India Pensive Supremo Edu Private Limited Full time

**Responsibilities**:

- **Outbound Calls**: Making outbound calls to potential or existing customers to sell products or services, generate leads, or gather information.
- **Customer Service**: Providing customer support and assistance over the phone, addressing inquiries, resolving complaints, and handling customer concerns effectively and professionally.
- **Sales**: Convincing potential customers to purchase products or services, meeting sales targets, and upselling or cross-selling additional products or services where applicable.
- **Lead Generation**: Identifying and qualifying leads through cold calling or warm calling techniques, and maintaining a database of prospective customers.
- **Follow-Up**: Following up on previous calls or inquiries to nurture leads, close sales, or gather feedback.
- **Data Entry and Documentation**: Recording details of calls, customer interactions, and transactions accurately in databases or CRM systems, and maintaining proper documentation.
- **Product Knowledge**: Acquiring and maintaining a thorough understanding of the products or services offered by the company to effectively communicate their features, benefits, and value propositions to customers.
- **Communication Skills**: Demonstrating excellent verbal communication skills, including active listening, clear articulation, and the ability to communicate persuasively and confidently.
- **Time Management**: Managing time effectively to prioritize tasks, handle multiple calls or inquiries simultaneously, and meet deadlines or quotas.
- **Team Collaboration**: Collaborating with team members, supervisors, or other departments to achieve collective goals, share insights, and contribute to the overall success of the organization.
- **Adaptability**: Being adaptable and flexible to handle various situations, challenges, or changes in procedures or scripts.
- **Compliance**: Adhering to company policies, guidelines, and legal regulations while conducting calls and handling customer information, including maintaining confidentiality and respecting privacy rights.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telemarketing: 1 year (preferred)
- Tele sales: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Assamese (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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