Tele Caller Executive

1 week ago

Ambari Guwahati Assam, India caps international pvt ltd Full time ₹ 1,00,000 - ₹ 1,50,000 per year

Job Title: Tele Caller – Inbound Lead Conversion & CRM Management

Location: [Insert Location or Remote]

Compensation: Base Salary + Commission

Department: Sales & Marketing

About the Role

CAPS is seeking a proactive and organized Tele Caller who will be responsible for engaging inbound leads generated from Meta (Facebook/Instagram) campaigns, performing high-volume calling and messaging, and maintaining strict CRM accuracy. Your primary focus will be to contact new leads quickly, qualify their interest, and support the sales pipeline through consistent follow-up and data management.

This role requires strong communication skills, high energy, and disciplined execution.

Key ResponsibilitiesLead Engagement

  • Immediately call and message all inbound leads from Meta campaigns within defined response-time targets.
  • Perform high-volume cold/warm calls and outreach through phone, SMS, WhatsApp, email, and other channels.
  • Qualify leads to understand their needs and determine fit for CAPS services.
  • Maintain daily outreach quotas (calls + messages).

CRM Management

  • Maintain clean, accurate, and fully updated records in the CRM at all times.
  • Log every call, message, note, and status update promptly.
  • Ensure leads move through pipeline stages based on activity and qualification.
  • Follow strict data hygiene standards with no missing fields or untracked communication.

Sales Support & Conversions

  • Schedule appointments or consultations for the sales team or handle initial qualification calls as needed.
  • Perform follow-ups to maximize conversion rates.
  • Achieve weekly/monthly KPIs for call volume, connection rate, qualification rate, and conversions.
  • Earn commission on sales generated from qualified leads.

Qualifications

  • Previous experience as a Tele Caller, cold caller, sales representative, or lead generation specialist (preferred).
  • Skilled communicator—confident on phone calls and strong in written communication.
  • Highly organized, reliable, and disciplined with tasks and deadlines.
  • Experience with CRM tools (e.g., HubSpot, GoHighLevel, Salesforce, etc.) is a plus.
  • Ability to work independently and consistently meet performance targets.
  • Positive attitude and the persistence required for high-volume outreach.

What We Offer

  • Competitive base pay.
  • Attractive commission structure based on conversions.
  • Training on CRM systems, scripts, Meta lead funnels, and sales processes.
  • Opportunities for growth within CAPS.
  • Supportive, fast-paced work environment.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Provident Fund

Work Location: In person

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