Senior Manager, Secondary Loans

Job Summary Chase and follow up on agents to ensure that all loan notices are received and processed Ensure secondary loans are servicing is done in accurate and timely manner Work with loan closer to ensure that Loan IQ properly reflects the positions per agent notices Work with settlement investigations team on Nostro suspense items on Loan Ability to handle stakeholders at Senior Management levels Strategy Involvement in Project Initiatives Automation process Improvement Business FM Secondary Loan trading Global banking private traded credit Processes Position responsible for handling amid size team dealing in any of the following areas FM Loan servicing team mail box management and MIS around query management Investigation of Recon breaks and subsequent casing in TLM Maker checker adherence of controls part of processing Team mailbox management MIS around query management Assist in completion of Documentation for new market and process These activities involve interaction with Front Office Customers Good oral written communication skill and people management skills are essential The above activities cover a number of SCB Group countries The person should also have good system skills problem solving and troubleshooting capabilities Multi tasking is essential Should be able to manage various Project initiatives within the Department manage cross functional Teams besides strategizing and cost management skills Key Responsibilities People and Talent Help the unit to promote and embed a culture of openness trust and risk awareness where ethical legal regulatory and policy compliant conduct is the norm Lead through example and build the appropriate culture and values Set appropriate tone and expectations from their team and work in collaboration with risk and control partners Overall client satisfaction and meeting service expectations Quick turnaround for customer queries Complaints Ensure Zero customer complaints Should be a Team player- flexible Adhere to the instruction of the Mangers Having frequent discussions with team members to improve their career and People development Actively participate in Sustainability CSR initiatives staff engagement programmes Risk Management Ensure 100 compliance at all times to the group s risk management framework as applicable Compliance with all applicable Rules Regulations of Company and Group Policies Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and report all suspicious transactions to the Unit Timely escalations and resolutions on confirmation outstanding etc as per Escalation policy Governance Comply with all the group standards policies procedures and guidelines as applicable and values of the Bank at all times Adhere to Group Code of Conduct at all times In the event of serious regulatory breaches or where risk tolerances have been breached ensure senior management are informed and that actions are taken quickly to remediate and or activities are ceased Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead the FMO to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance the Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Key Stakeholders FMO handles clients from various financial sectors representative in group and country Other Responsibilities Embed Here for good and Group s brand and values in Financial Market Operations Perform other responsibilities assigned under Group Country Business or Functional policies and procedures Skills and Experience Bonds Settlement Equities Settlement Corporate Action New Issuance Settlement Qualifications For Local Grade G 10 to 14years experience and 6 to 8 years of relevant experience in handling systems such as Clearstream Euroclear Bony Graduate Postgraduate MBA CA ICWA About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 38175