Professional, Facilities Management

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Position Site Lead Job Summary Lead and manage all services operations for assigned site s ensuring exceptional service delivery client satisfaction and operational excellence Serve as the primary on-site representative responsible for strategic planning team leadership and stakeholder management across all soft service disciplines Key Responsibilities Strategic Leadership Develop and execute site-specific soft services strategy aligned with client objectives Lead cross-functional teams including cleaning security catering landscaping and support services Drive continuous improvement initiatives and service innovation Manage P L responsibility for soft services operations Client Stakeholder Management Serve as primary client liaison for all soft services matters Conduct regular client meetings and service reviews Manage escalations and ensure swift resolution of service issues Build and maintain strong relationships with key stakeholders Operational Excellence Oversee daily operations across all soft service streams Ensure compliance with SLAs KPIs and quality standards Implement best practices and standardize procedures Conduct regular site inspections and quality audits Team Leadership Manage team of supervisors coordinators and service staff Provide coaching development and performance management Foster positive team culture and employee engagement Coordinate training programs and capability development Required Qualifications Bachelor s degree in Facility Management Business Administration or related field 7-10 years of experience in facility management with 3 years in leadership roles Proven track record in soft services management and client relationship management Strong P L management and commercial acumen Professional certifications CFM FMP SFP preferred Excellent leadership communication and problem-solving skills Location On-site -Gurugram HR Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at accomodationrequest am jll com This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL