Senior Product Support Specialist

1 week ago

Hyderabad, India Zenoti Full time

Job Description - Work with customers to help them solve issues they have with using Zenoti - Own customer reported issues and see problems through to resolution - Consult with customers to ensure their business operations run effectively on Zenoti - Follow all defined processes in the team when working on issues - Be part of the ticketing system and handle the client reported issues. - Be proud of what you work on, obsess about the quality of the work you produce - Influence the direction of the product by providing feedback about challenges customers have with using our product What Skills do I need - 4 to 8 years in supporting web-based enterprise applications - A willingness to solve problems for our customers - A technology-centric background - Previous advanced support experience with data-driven, web-based applications - Strong logical, analytical and problem solving skills - Excellent communication skills - Work in night shifts - Can work in a fast paced, ever changing, start-up environment

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