Associate - HRO - Offer Management.

2 weeks ago

Gurugram Gurugram India Outscale Partners Full time

Job Description

Responcibilities

- Manage end-to-end processing tasks including reviewing documents, activating profiles, offer letter creation and raising support tickets
- Coordinate post-orientation steps for new hires
- Communicate professionally via email and respond promptly to internal and external queries
- Perform quality checks and self-audit work to maintain high accuracy
- Collaborate with clients to understand expectations and deliver accordingly
- Support team quality by reviewing peer deliverables for accuracy
- Resolve queries independently using available documentation and guidelines
- Handle multiple tasks efficiently and meet all assigned deadlines
- Create and share reports as and when required.
- Demonstrate a customer-focused approach in all tasks
- Work effectively with a diverse team across locations

Team Work

- Collaborate with team members to enhance overall performance and ensure adherence to quality standards
- Provides support identifying and eliminating errors, fostering zero-defect culture
- Engages in continuous professional development to stay updated on best practices, industry standards, and quality methodologies
- Demonstrates strong interpersonal and communication skills to effectively manage relationships with team members and clients
- Strong interpersonal people management skills & client management skills.
- Exercises sound decision-making and strategic thinking to recommend actionable plans that drive quality improvements and align with organizational goals

Time Management

- Responds promptly and thoroughly to requests, findings, and communications
- Effectively manages multiple tasks ensuring timely completion with accuracy
- Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards
- Meets 100% of external deadlines.

Qualifications

- Bachelor's degree (required)
- 12 years of experience in HR Operations, specifically in offer management (preferably for the US region)
- Familiarity with HR administrative processes, ATS, and HRIS tools
- Proficiency in MS Office (Word, Excel) and Adobe Acrobat
- Strong verbal and written communication skills
- Experience in creating and handling Excel reports

Must have skills

- Excel Skills
- good communication
- ATS and HRMS Tool knowldge

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