Assistant Manager

1 week ago

Gurugram Gurugram India Outscale Partners Full time

Job Description

- Managing a team of 10- 15 people.
- Responsible to deliver on Service Level Agreements.
- Good understanding of the US HRO and Pre Payroll Activites.
- Managing a team engaged in transaction processing and query resolution through a case management tool.
- Able to provide guidance and lead the teams.
- Performance management- succession planning for business units.
- Employee Engagement and Initiatives- Improve Morale and productivity.
- Employee Retention-Strategies to improve employee retention.
- Training & development-training need analysis based on the appraisal and training coordination.
- Works closely with transition team and ensure implementation of HR projects.
- Responsible for data integrity in HR systems.
- Implements best practices and supports the delivery of HR processes at the business unit / area.
- Identifies gaps, proposes and implement changes necessary to cover risks.
- Acts as the performance improvement driver and provokes positive changes in the people management.
- Works to improve the team's overall performance and embraces a collaborative approach.
- Supports leadership in helping to build a unified team mind set.
- Engages in professional development to continuously grow in profession and remain current.
- Strong interpersonal people management skills & client management skills.
- Strong decision-making skill, ability to think strategically and translate strategy into action plans.
- Ability to coach & develop people.
- Quality Focus: Knowledge & implementation of Quality tools & techniques (Six Sigma, Lean) for process improvement.
- Provides performance management guidance to line management.
- Partners effectively with HR COE and Onshore teams to ensure customer groups receive the necessary services and support.
- Prepare team goals and ensure they are well communicated and followed by the team.
- Performance management- succession planning for business units.
- Employee Retention-Strategies to improve employee retention.
- Thorough understanding of planning, forecasting & scheduling to meet SLAs, Delivery and adherence to the SOW defined parameters.
- Provide functional support and direction to the Team Leaders and Team members.
- Responds to all requests and communications in a timely and thorough manner.
- Interacts and creates dashboard for onshore partners on regular basis.
- Ready to work in EST or PST shift including weekends

Qualifications

- Graduation in Any Degree
- Prior Experience in Hire to Retire Domain

Must have skills

- HRO Domain
- Client Management
- Team Management
- Lean Certified

Good to have skills

- Green Belt Certified
- UKG

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