It Support Officer

3 weeks ago


Panaji GA IN Rashtra TV Full time

System and Network Maintenance Install configure and maintain computer hardware operating systems and software used across the newsroom and production units Monitor and manage the local area network LAN internet connectivity and Wi-Fi infrastructure Troubleshoot network problems system crashes and connectivity issues Ensure all systems are regularly updated with security patches and antivirus protection 2 User Support and Troubleshooting Provide on-site and remote technical support to newsroom staff editors anchors and production teams Respond promptly to user issues involving desktop PCs laptops printers or broadcast-related software Diagnose and resolve problems related to video editing systems newsroom software like ENPS iNEWS Octopus etc and file servers Maintain a ticketing system for tracking and resolving support requests efficiently 3 Broadcast and Media System Support Support and troubleshoot newsroom automation systems video playout servers and MCR Master Control Room IT infrastructure Manage media storage servers NAS SAN systems and ensure smooth access for editing and playback teams Coordinate with broadcast engineers for technical alignment between IT systems and on-air equipment Ensure uninterrupted data flow between field reporters editing suites and on-air systems 4 Data Security and Backup Management Implement and monitor data security protocols to protect confidential media content and network integrity Set up user accounts permissions and data access controls as per policy Schedule and manage daily data backups and disaster recovery plans Maintain software licenses and ensure compliance with IT policies 5 Hardware and Software Management Maintain inventory of IT assets including computers routers switches and broadcast servers Assist with the procurement installation and configuration of new IT equipment Keep software updated and maintain records of licenses warranties and serial numbers Coordinate with vendors for repair and service support when required 6 System Integration and Upgradation Assist in integrating new newsroom technologies software updates and media automation tools Support transitions to new systems like cloud-based editing or media archiving solutions Work closely with broadcast engineers during upgrades or equipment testing 7 Documentation and Reporting Maintain detailed logs of IT incidents system updates and maintenance activities Prepare periodic reports on system performance downtime and IT asset usage Develop and update standard operating procedures SOPs for IT processes 8 Coordination and Team Support Work collaboratively with Newsroom Production and MCR teams to ensure smooth technical operations Support live broadcasts field teams and outdoor productions with IT setup and connectivity Train newsroom staff on the proper use of IT tools applications and security practices Job Types Full-time Permanent Pay 20 000 00 - 30 000 00 per month Benefits Provident Fund Experience IT support 2 years Preferred Work Location In person



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