System Administrator

Experience Commerce (EC); a Cheil company is a full-service digital-native agency that combines content, technology, and strategy to drive up commerce for brands. With a techno creative DNA, Experience Commerce specializes in creating intelligent, creative, and interactive digital assets that help drive revenue for Fortune 500 companies. Since 2019, EC has been a part of the Cheil Worldwide group, enhancing the network's digital capabilities with cutting-edge technological expertise and setting new benchmarks in digital business. EC's content production arm, CYLNDR INDIA, is a platform, medium, and agency agnostic powerhouse for brands, content creators, and advertisers. It offers end-to-end production, post-production, and innovative content for the virtual world & web 3.0, empowering brands with creative content that aligns with their current and future communication goals.

Experience Commerce: Crafting Experiences That Bring You Commerce

For more information visit https://www.experiencecommerce.com/

Roles and Responsibilities:

We are looking for a skilled and proactive IT Support Engineer / System Administrator to join our IT team. The ideal candidate will be responsible for managing day-to-day IT operations, providing technical support, and ensuring the stability and security of our infrastructure and systems.

• Install, configure, and maintain desktops, laptops, servers, and peripherals across Windows, Mac, and environments.

• Deploy and manage software, drivers, and OS updates across user systems.

• Perform regular system audits to ensure optimal performance and security compliance.

• Manage users, groups, and permissions in Active Directory and Microsoft 365 Admin Console.

• Configure and manage MDM tools (such as Microsoft Intune, Jamf) for remote device management and policy enforcement.

• Troubleshoot end-user issues related to hardware, software, network, VPN, email, and printers.

• Set up and maintain firewalls, switches, routers, and wireless access points, ensuring secure and stable connectivity.

• Configure and maintain VPN access for remote users and secure inter-office connectivity.

• Maintain and update IT asset inventory (laptops, desktops, mobile devices, accessories, etc.) using asset management tools or spreadsheets.

• Track and manage software licenses, renewals, and compliance for tools like Adobe Creative Cloud, Autodesk, and other company-used software.

• Implement and monitor endpoint security (antivirus, malware protection, threat response tools).

• Collaborate with HR and Operations for employee onboarding/offboarding, IT checklists, and device handovers.

• Support internal and external IT audits by providing system reports, access logs, and documentation.

• Draft and enforce IT usage policies, access policies, and security protocols.

• Provide regular IT support during critical project deliveries, events, or peak production periods.

• Collaborate with creative/software teams for software/hardware compatibility and performance tuning.

• Maintain clear documentation of systems, setups, procedures, issue logs, and troubleshooting guides.

• Hands-on experience with IT Ticketing tools for efficient issue tracking and resolution.

Skills & experience required to Succeed in this role:

• Bachelor's degree in computer science, Information Technology, or related field.

• Minimum 4 years of hands-on experience in IT support/system administration roles.

• Strong understanding of Windows, macOS, and networking fundamentals.

• Working knowledge of MDM solutions (e.g., Microsoft Intune, Jamf).

• Experience with Active Directory, Office 365, and cloud-based tools.

• Knowledge of firewalls, VPN configuration, and endpoint security.

• Excellent problem-solving and communication skills.

• Ability to work under pressure and support users remotely or on-site.

Why Join EC:

• Fast-growing Agency: Experience the soaring growth of digital and be part of a fast growing agency. Working with top clients across verticals will enhance your skills and career trajectory.

• Creative Innovation: Opportunity to develop creative and innovative solutions at the intersection of channels + digital, activations + digital, and retail + digital solutions.

• Diverse Culture: We embrace diversity in people, ideas, and opinions. Togetherness is the strength of ECult.

• Learning & Development: Opportunities for upskilling and cross-skilling. We equip our people to adapt to a transforming business world.

• Work Hard, Party Harder: Enjoy periodic celebrations, parties, bashes, dance, sports, lunches, and brunches. Epic, you might say

• Rewards & Recognition: We have a robust rewards and recognition policy called SPOTLIGHT, featuring exciting awards and rewards.

Our people are OUR people. We are a close-knit family. You'll also enjoy home-style food here.

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