Support Project Specialist

1 week ago


Hyderabad, Telangana, India NTT DATA Full time

NTT DATA Services strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Support Project Specialist to join our team in Hyderabad Telangana India Seeking a Support Project Specialist with 8 years of expereince a strong understanding and experience in support projects Handling and resolving incidents within the defined SLA and KPI framework Utilizing sound knowledge of KPIs and SLAs to drive performance and ensure service delivery excellence Experience in automating processes to improve efficiency and effectiveness Actively running Weekly Service Reviews WSR to monitor and enhance project performance Conducting daily standups to ensure effective communication and coordination within the project team Demonstrating testing experience to ensure the quality and reliability of project deliverables Working on Root Cause Analysis RCA to identify and address underlying issues Running escalation calls to address critical project issues and ensure timely resolution Ready to learn Salesforce undergo with certifications About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services including cloud data and applications headquartered in Texas As part of NTT DATA a 30 billion trusted global innovator with a combined global reach of over 80 countries we help clients transform through business and technology consulting industry and digital solutions applications development and management managed edge-to-cloud infrastructure services BPO systems integration and global data centers We are committed to our clients long-term success Visit nttdata com or LinkedIn to learn more NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race color religion citizenship national origin ancestry age sex sexual orientation gender identity genetic information physical or mental disability veteran or marital status or any other characteristic protected by law We are committed to creating a diverse and inclusive environment for all employees If you need assistance or an accommodation due to a disability please inform your recruiter so that we may connect you with the appropriate team NTT Data



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