Assistant Engineer I, Field Service

Job Category Software Engineering UPS System Maintenance Engineer A UPS Uninterruptible Power Supply engineer installs maintains and repairs UPS systems to ensure continuous power for critical equipment This role often involves troubleshooting technical issues performing preventative maintenance and providing customer support They also conduct site surveys design systems and manage project timelines Responsibilities and Measurement Criteria with Time investment Needed on Each This will describe the overall core responsibilities of the role decision making responsibilities etc Installation and Commissioning Installing and setting up new UPS systems including associated equipment like transfer switches and power distribution units Onsite Maintenance and Repair Performing routine maintenance diagnosing and repairing faults and replacing components like capacitors batteries Configure and maintain UPS systems in accordance with manufacturer specifications and industry best practices Conduct routine maintenance for AC DC Power Systems Hardware and testing of UPS systems to ensure optimal performance and reliability Performing routine maintenance of Li-ion Nicad Sealed Lead Battery Maintenance Drafting of service reports following Breakdown maintenance visits Onsite Troubleshooting Identifying and resolving technical issues with UPS systems often using diagnostic tools and software Maintain accurate records of work performed and parts used in accordance with company policies and procedures Remote support corrective attendance on short notice to priority sites during critical system failures doomsday scenarios Development of upgrade plans to suit client needs System modifications upgrades Customer Support Providing technical support to clients answering questions and training them on the proper use of UPS systems Work with clients to identify their power requirements and recommend appropriate UPS solutions Documentation This role also has a customer facing element to it so good email communications and literacy report writing skills are a must Maintaining accurate records of maintenance repairs and site visits Able to read and provide Single Line Diagram Safety Adhering to safety regulations and procedures when working with electrical equipment Project Management Managing project timelines and ensuring successful completion of installation and maintenance tasks Collaborate with other team members and subcontractors to complete projects on time and within budget Site Assessments Evaluating customer sites to determine the appropriate UPS system requirements Qualifications Required Minimum Qualifications Qualification in diploma degree in Electrical or Electronics Engineering with at 3-5 years experience in UPS services Computer related discipline Additional Preferred Qualifications Expert Knowledge in UPS systems in a data center or similar environment Experience in 3 phases UPS Uninterruptible Power Supplies A strong understanding of electrical and electronic systems including power distribution automatic Transfer Switch PDU SKRU and related components Strong demonstrable troubleshooting fault-diagnostics skills Excellent communication and interpersonal skills for interacting with clients and team members A commitment to providing excellent customer service and support Familiarity with Energy Management Automation Systems Knowledge and understanding in reading Electrical One Line Schematics Be efficiently organized and able to prioritize multiple tasks About the Team Work Authorization No calls or agencies please Vertiv will only employ those who are legally authorized to work in the United States This is not a position for which sponsorship will be provided Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire Equal Opportunity Employer We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status including childbirth breastfeeding or related medical conditions marital status sexual orientation gender identity expression including transgender status or sexual stereotypes genetic information citizenship status national origin protected veteran status political affiliation or disability