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L3 Support Engineer

1 month ago

Chennai, Tamil Nadu, India Pathirika Network Private Limited Full time
Job Description

Description

We are looking for a highly skilled L3 Support Engineer with 5-8 years of experience in the IT industry to join our team. The ideal candidate must be a male candidate and have a strong technical background in troubleshooting and resolving complex technical issues. The candidate must also have excellent communication and interpersonal skills to work with cross-functional teams and clients.

Responsibilities

- Provide L3 support for complex technical issues and escalations
- Investigate and troubleshoot technical issues reported by clients and cross-functional teams
- Collaborate with cross-functional teams to resolve technical issues in a timely manner
- Develop and maintain technical documentation and knowledge base articles
- Participate in on-call rotations to provide 24/7 support as required

Skills and Qualifications

- Bachelor's degree in computer science or related field
- 5-8 years of experience in L3 support roles
- Strong technical background in troubleshooting and resolving complex technical issues
- Experience in networking, databases, operating systems, and programming languages
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Flexible to work in rotating shifts and provide on-call support as required