Desktop Support Engineer

1 week ago


Chennai, Tamil Nadu, India ITC Infotech Full time
Desktop Support Engineer

Location: Sriperumbudur, Chennai
Shift : Rotational Shift
Mode: Work from Office
Shift : Rotational Shift

Key Responsibilities:

Technical Support:
Provide

Level 1

(L1) support for desktops, laptops, printers, and other peripherals.
Respond to

incidents and service requests

via calls, emails, or ticketing systems.
Troubleshoot hardware and software problems, including OS issues, application errors, and connectivity issues.
Install, configure, and update Windows/Mac operating systems and applications.
Assist users with

email configurations, VPN access, and basic network troubleshooting .
Support Microsoft Office 365, Active Directory (password resets, account lockouts), and other enterprise applications.

User Support & Communication:
Provide

remote and in-person

support for employees.
Maintain clear communication and provide

timely updates

on issue resolution.
Guide users on IT policies, security best practices, and basic troubleshooting steps.

Documentation & Reporting:
Log all incidents and service requests in the ITSM/ticketing system.
Maintain up-to-date documentation of common issues and resolutions.
Escalate complex issues to

L2/L3 support teams

as needed.


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