Linux Desktop Support Associate

7 days ago

Chennai, Tamil Nadu, India Canonical Full time
Job Description

This is an opportunity to kickstart your career by joining Canonical. If you have a passion for technology and Linux, and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.

The role of a Linux Desktop Support Engineer at Canonical

You will be working from our Canonical London Office and will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.

Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. You will be the main technical engineering asset for the office, acting as a focal resource for the office staff. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness to juggle between office, in-person support, and remote support case management. You will also need to set time aside to learn about our new products and technologies, as well as become familiar with the office technical stacks, and evolve as a professional. You will participate in various training sessions, team gatherings, and company events.

What your day will look like

Your day to day duties will include:

- Work from our new, state of the art London, UK office and provide technical support for employees.
- Familiarize with and own the technical infrastructure supporting the office and the stack supporting events and customer demos.
- Provide technical onboarding support for new employees.
- Provide technical and infrastructure support during office events.
- Provide and maintain security monitoring for employees.
- Be available to take ownership of new cases via telephone, email, and web
- Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments
- Contribute your findings to a common knowledge base and keep it up to date
- Maintain regular communication and information exchange with the rest of the team, locally and remotely
- Identify and suggest any opportunities to provide a better service

What we are looking for in you

- Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
- Experience in a Linux based environment gained through university subjects or work experience
- Desktop Linux usage (desktop tools for editing files, browsing the Web, managing Internet connectivity, setup of printers/services/packages/external storage devices/etc. utilising command line tools for exploring and manipulating the file system)
- Basic troubleshooting (collecting logs, basic fine-tuning by editing configuration files)
- Familiarity with safely installing, uninstalling, reinstalling, and repartitioning machines with multiple operating systems and troubleshooting to recover broken installations
- Understanding of Gmail, Google Calendar, Google Applications, and Single Sign-On.
- Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
- Excellent written and verbal English communication skills

Additional Skills That You Might Also Bring

- Some knowledge of programming (bash, Perl, Ruby, Javascript, C or C++, Go)
- Basic troubleshooting of Mac and Windows operating systems.
- Experience supporting virtualized environments (KVM, OpenStack, Virtual Box, VMWare)
- Experience with containers (LXD/LXC, Docker, Kubernetes)
- Experience with network troubleshooting
- Experience with AV event support, streaming and recording
- Customer support experience

What we offer you

Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits below, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.

In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.

- Fully remote working environment - we&aposve been working remotely since 2004
- Personal learning and development budget of 2,000USD per annum
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Parental Leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues at &apossprints&apos
- Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#Stack

  • Linux Desktop Support Specialist

    7 days ago

    Chennai, Tamil Nadu, India Canonical Full time

    Job OverviewCanonical is seeking a skilled Linux Desktop Support Associate to join our team. As a key member of our technical support team, you will provide exceptional customer service and technical expertise to our employees and customers. You will be responsible for delivering high-quality technical support, troubleshooting complex issues, and...

  • Desktop Linux Technical Support Professional

    7 days ago

    Chennai, Tamil Nadu, India Canonical Full time

    Your Day-to-Day JobAs a Linux Desktop Support Associate at Canonical, your day will be filled with providing technical expertise, being an excellent communicator, and a service-oriented professional. You will be the main technical engineering asset for the office, acting as a focal resource for the office staff. Every day, you will have to make judgment...

  • Desktop Support Technician

    1 day ago

    Chennai, Tamil Nadu, India FutureX Full time

    FutureX Desktop Support Technician Job Overview:We are seeking a highly motivated and experienced Desktop Support Technician to join our team at FutureX. The successful candidate will have a strong background in IT and experience working in a fast-paced environment.Responsibilities:Provide technical support and troubleshooting services to end-users.Handle...

  • Desktop Support EUC

    1 week ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    Job Role: Desktop Support EUC.Job Location: Chennai.Exp Range: 4 Years to 8 Years.Cross Functional experience ( operating systems, hardware troubleshooting, software installation, and network configuration )Excellenct communication skillsDesign, implement, and maintain desktop environments, including hardware, software, and operating systems such as Windows...

  • Desktop Support Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India Sisco Jobs Full time

    Position: Desktop Support Engineer Location: Chennai Salary: - 3 Lacs Education: UG: Any Graduate Employment Type: Full Time, Permanent Industry Type: Hardware & Networking Department: Engineering - Hardware & Networks Role Category: Hardware Job Summary: We are seeking a skilled Desktop Support Engineer with 1-2 years of experience in...

  • Desktop Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India HCLTech Full time

    Job Description : Remote Desktop Support Team member is required to perform a support role for desktop related issue,, equipment configuration, back up maintenance, software installing/de-installing. Provide answers to the clients by identifying problems; researching answers; guiding client through corrective steps. Daily Activities: Dealing with...

  • Desktop Management

    2 weeks ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    TCS is Hiring for Desktop Management - Infrastructure Services (IS) Location- Chennai Experience- 6 to 10 years Job Description- o Hands-on experience with Windows 10/11, macOS, and basic Linux troubleshooting. o Knowledge of Active Directory, Group Policy, and user management. o Experience with ITSM tools like ServiceNow or similar ticketing systems. o...

  • Desktop Support Specialist Lead

    5 days ago

    Chennai, Tamil Nadu, India Teamlease Digital Private Limited Full time

    Job OverviewWe are seeking a highly skilled and experienced Desktop Support Specialist Lead to join our team at Teamlease Digital Private Limited. The successful candidate will be responsible for providing technical support to our clients and ensuring that their technical needs are met.The ideal candidate will have experience in diagnosing and...

  • Linux SRE Support

    4 weeks ago

    Chennai, Tamil Nadu, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0% Linux SRE Support (Shell , Bash) - Rotational Shifts Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging...

  • Desktop Management

    4 weeks ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    TCS is Hiring for Desktop Management - Infrastructure Services (IS)Location- ChennaiExperience- 6 to 10 yearsJob Description-o Hands-on experience with Windows 10/11, macOS, and basic Linux troubleshooting.o Knowledge of Active Directory, Group Policy, and user management.o Experience with ITSM tools like ServiceNow or similar ticketing systems.o Familiarity...

  • Technical Support Engineer for Linux Systems

    7 days ago

    Chennai, Tamil Nadu, India Canonical Full time

    Technical RequirementsThis role requires a strong foundation in Linux systems, including desktop tools, command-line interfaces, and file system management. You should have experience with safely installing, uninstalling, reinstalling, and repartitioning machines with multiple operating systems and troubleshooting to recover broken installations....

  • Desktop Support Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India Hire Reactor Full time

    Location: Chennai, India Schedule: Monday to FridayApplicable Only for Male CandidatesPreferably Looking for Immediate JoinersNote: This is NOT a Call Center Position Join Our TeamAre you a tech-savvy professional looking for a dynamic role in IT support? Do you enjoy troubleshooting, analyzing, and resolving technical issues? If so, we have the perfect...

  • Desktop Support Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India Snaphunt Full time

    The OfferLeadership RoleOpportunity to make a positive impactFlexible working optionsThe Job You will be responsible for : Escalating technical issues to the relevant parties when needed and following up till the issues are closed.Ensuring all standards and procedures are followed and maintained.Answering queries and resolving issue relating to usage of...

  • Desktop Support Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India Hire Reactor Full time

    Job Description Location: Chennai, India Schedule: Monday to FridayApplicable Only for Male CandidatesPreferably Looking for Immediate JoinersNote: This is NOT a Call Center Position Join Our TeamAre you a tech-savvy professional looking for a dynamic role in IT support? Do you enjoy troubleshooting, analyzing, and resolving technical issues? If so, we...

  • Desktop Support Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India Care infotech Full time

    We are leading after Sales Support service providers From Mumbai developing and implementing Solutions & Services for IT service Companies of diverse sizes.over the past few years, we have built a loyal client base that relies on us for providing and managing back up Support & their information technology solutions.The Role You will be responsible for : ...

  • Desktop Virtualization Expert

    5 days ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    We are Tata Consultancy Services, a global leader in the technology arena. We are dedicated to delivering exceptional services to our clients, and we're looking for talented individuals like you to join our team.As a Citrix Administrator, you will be responsible for managing Citrix XenApp and other related components, providing advanced troubleshooting...

  • WSO2 Switch Linux Support

    4 weeks ago

    Chennai, Tamil Nadu, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0% WSO2 Switch Linux Support - Rotational Shifts Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and...

  • Linux Administrator

    4 weeks ago

    Chennai, Tamil Nadu, India Anicalls (Pty) Ltd Full time

    • 1+ years of experience with Linux in an enterprise environment • Working experience with HTML, Oracle Sql, XML, Web Services. • 1+ years of experience with bash shell script and python script development • Understanding of basic networking • Understanding of SSL encrypted communications • Experience with source control/repository (Subversion,...

  • Virtual Desktop Architect

    5 days ago

    Chennai, Tamil Nadu, India CohnReznick LLP Full time

    About the RoleWe are seeking an experienced Azure Virtual Desktop Engineer to join our Information Technology team. This is an exciting opportunity for an experienced Azure engineer to work on complex cloud environments and drive innovation in virtual desktop solutions. As an entry to mid-level professional, you will collaborate with cross-functional IT...

  • Windows Systems Administrator with VDI and Linux Expertise

    24 hours ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    Job SummaryWe are seeking a highly skilled Windows Systems Administrator with expertise in VDI and Linux to join our team at Tata Consultancy Services.Key ResponsibilitiesManage and maintain Windows environments, ensuring optimal performance and security.Implement and administer Virtual Desktop Infrastructure (VDI) solutions for seamless user...