Desktop Support Engineer
3 weeks ago
We are leading after Sales Support service providers From Mumbai developing and implementing Solutions & Services for IT service Companies of diverse sizes.over the past few years, we have built a loyal client base that relies on us for providing and managing back up Support & their information technology solutions.
The Role
You will be responsible for :
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
- Ensuring all standards and procedures are followed and maintained.
- Answering queries and resolving issue relating to usage of standard applications and IT services.
- Providing monthly help desk reports.
- Designing, maintaining and supporting the network infrastructure.
- Monitoring system performance and ensuring reliability and availability.
- Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.
- Providing Level 2 support and troubleshooting as and when required.
Ideal Profile
- You possess a Degree/Diploma in Computer Science, Engineering or related field.
- You have at least 1 year experience, ideally within a Helpdesk / Technical Support or Network Engineer / Systems Engineer role.
- You have excellent communication and interpersonal skills.
- You have working knowledge of troubleshooting, hardware, computer hardware, technical support, IT Support, Desktop Support and communication
- You are a strong team player who can manage multiple stakeholders
- You are adaptable and thrive in changing environments
- You possess strong analytical skills and are comfortable dealing with numerical data
What's on Offer?
- Leadership Role
- Opportunity to make a positive impact
- Flexible working options
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