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Servion Global Solutions CVP L3 Engineer

2 weeks ago

Chennai, Tamil Nadu, India Servion Global Solutions Full time
Key Responsibilities:
Servion Global Solutions is looking for a skilled Cisco CVP L3 Engineer to ensure the stability and performance of Cisco Customer Voice Portal (CVP) environments. The ideal candidate will have strong expertise in Cisco CVP components, including CVP Call Server, VXML Server, Reporting Server, and Media Server. In-depth knowledge of analyzing CVP logs, Call Studio logs, SIP ladder diagrams, and Voice Gateway traces is also required.

The successful candidate will conduct root cause analysis (RCA), optimize call flows, and implement system enhancements. They will also play a crucial role in security compliance and automation. Experience with certificate management, security patches, and compliance best practices is essential.

A collaborative mindset, excellent communication skills, and the ability to document technical findings are necessary for success in this role.