Lead It Ops

3 weeks ago

Hyderabad Telangana, India OSI Digital Full time

Lead IT Ops - Location Hyderabad INDIA Job Title Lead IT Ops Experience 4- 10Years OSI Digitalis looking for Lead IT Ops responsible for ensuring that all incidents are identified triaged and escalated within SLA guidelines Root-cause analysis and documentation for high severity incidents and delivered to the respective application owners This position will interface with various operations teams to bring quick and timely resolutions to incidents This position will have an opportunity to grow to next level as IT Ops manager also has visibility and influence over all IT projects and operations Responsibilities Flexible to work in 24 7 - 365 Days critical production work environment Prioritizing Incidents depending on the impact to operations business Experience in Handling P1 P2 and P3 Issues Bridge calls Impact Communications Create update Incident problem and risk management process guides KB s and SOPs Handling escalations and maintaining daily status and MIM reports Generate status reports consolidated IM reports to the Manager Team management setting KPI s Goal setting and review Required Skills Excellent verbal and written communication skills with email etiquette and customer service skills 4 years of IT experience in Application production support Incident and Problem Management Expertise in Alert Dashboard Monitoring Incident Handling Documentation Follow-ups and mitigation of incidents until resolution adhering to the agreed approach SOPs Experience in ITSM following ITIL Framework and Methodologies with best practices to deliver under SLA targets We are not looking for someone who is Never worked on application server network monitoring incident management bridges handling Not flexible for 24x7 rotational shifts and not ready to work from the office Resources haven t extended the support when the team member is on vacation About OSI Digital OSI Digital was founded in 1993 in California and now has offices in the US Canada India Philippines Dubai and Australia Our client base ranges from start-ups to Fortune 500 corporations including Barnes Noble College Hyundai Toyota Gilead Allergan Yamaha Gap and Skechers OSI Digital has developed strong partner alliances with leading technology providers such as Salesforce Boomi Tableau Oracle Microsoft and Amazon Web Services

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