Advisor, Systems Engineering

Calling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay through a mobile app or withdraw money from the bank we re involved If you want to make an impact on a global scale come make a difference at Fiserv Job Title Advisor Systems Engineering What does a successful Site Reliability Engineer SRE Expert do at Fiserv The Site reliability engineer blends the principles of software engineering with the discipline of operations to create high-performing and reliable software systems They are tasked with designing and implementing tools processes and systems to improve the reliability scalability and performance of large-scale applications and services What will you do Automation and reduce toils - Create sustainable systems and services through automation Automate operational mundane jobs health checks release and deployments Measure and optimize system performance and innovate for continuous improvement Observability - Run the production environment by monitoring availability and taking a holistic view of system health Use monitoring systems for alerting and dashboards Process reengineering - Mapping the business process customer journey maps to find reliability gaps Gather and analyze metrics from operating systems and applications to assist in performance tuning and fault finding Development Operations partnership - Participate in system design consulting platform management and capacity planning Documentation - Drive operations teams on documentation SOP s Configurations and infrastructure maps knowledge articles known errors resolution etc Chaos engineering and Testing - Design Chaos engineering plans and test all applications components and Infrastructure Document the plans to address the gaps KPI s and Error budget - Measure the availability and downtime along with error budgets and develop strategies to maximize availability What you will need to have Bachelor s degree in computer science or related technical field and or 7 years of relevant work experience 12 years of relevant work experience in Site reliability engineering SRE in Fintech product organization 10 years of experience in automation of toils working with Python or Java Ansible Powershell etc 10 years of experience in Observability and monitoring tools working with Dynatrace Splunk Moogsoft Grafana etc Experience in managing CI CD pipelines and automation GITLAB Harness Nexus Terraform SonarQube etc Experience in SDLC including associated deployment methodologies Onboarding QA processes and performance tuning efforts and Source Code Management with GitLab Github Strong problem-solving skills and critical thinking to analyze root causes implement solutions and prevent future disruptions proactively Effective communication is also the key for SREs to collaborate with cross-functional teams share knowledge and address incidents promptly Experience interacting with customers to analyze validate specify verify document and manage solution requirements Thank you for considering employment with Fiserv Please Apply using your legal name Complete the step-by-step profile and attach your resume either is acceptable both are preferable Our commitment to Diversity and Inclusion Fiserv is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law Note to agencies Fiserv does not accept resume submissions from agencies outside of existing agreements Please do not send resumes to Fiserv associates Fiserv is not responsible for any fees associated with unsolicited resume submissions Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and or to steal money or financial information Any communications from a Fiserv representative will come from a legitimate Fiserv email address