Advisor, Systems Engineering

Calling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay through a mobile app or withdraw money from the bank we re involved If you want to make an impact on a global scale come make a difference at Fiserv Job Title Advisor Systems Engineering What does a successful Capacity Management Expert Team do Manages and optimizes capacity planning and management processes Implements and oversees cloud FinOps strategies to ensure cost-effective cloud usage Utilizes monitoring tools such as Splunk Dynatrace and Moogsoft to track and analyze system performance Collaborates with cross-functional teams to ensure seamless integration of capacity management with SDLC and ITSM processes Develops and maintains scripts using Shell scripting Python and Ansible for automation and efficiency Integrates AI and ML techniques to analyze capacity usage trends and perform predictive analysis Conducts data analysis to identify patterns and insights for proactive capacity management Provides expertise in operating systems and ensures optimal performance and scalability What you will do Oversee the planning execution and evaluation of capacity management activities to optimize service delivery Develop and implement capacity management strategies and methodologies to enhance process effectiveness Ensure thorough documentation and adherence to capacity management policies and procedures Use monitoring tools to track and manage capacity-related metrics Conduct regular training sessions and workshops to elevate capacity management awareness across teams Analyze capacity management processes and deliver insights to support data-driven decisions Embrace emerging technologies to enhance capacity management practices and automate workflows What you will need to have Bachelors degree in Information Technology Computer Science or a related field Minimum of 8 years of experience in IT Service Management ITSM with a strong focus on capacity management Proven experience with integrating capacity management processes with ITSM tools Proficiency in using monitoring tools for managing capacity-related metrics Excellent communication facilitation and presentation skills with the ability to influence stakeholders What would be great to have Optional Knowledge of data visualization and reporting tools Familiarity with AI and ML applications within ITSM and capacity management Scripting skills in Python to automate capacity-related tasks Experience with monitoring tools for analyzing impacts on service performance Thank you for considering employment with Fiserv Please Apply using your legal name Complete the step-by-step profile and attach your resume either is acceptable both are preferable Our commitment to Diversity and Inclusion Fiserv is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law Note to agencies Fiserv does not accept resume submissions from agencies outside of existing agreements Please do not send resumes to Fiserv associates Fiserv is not responsible for any fees associated with unsolicited resume submissions Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and or to steal money or financial information Any communications from a Fiserv representative will come from a legitimate Fiserv email address