Center Head

3 weeks ago

Delhi, India VLCC Full time

Position: Centre Head – Clinics (Females Only)

Locations: Delhi NCR (8 Openings)

Department: Operations – Clinics

Reporting To: Regional Business Head

Experience: 6–10 years (at least 3 years in a leadership role)

Compensation: Best in Industry

Role Overview

The Clinic Centre Head is accountable for the overall performance of the clinic – owning revenue, customer experience, and operational excellence. This role involves leading cross-functional teams (slimming, beauty, dermatology, and support staff), driving sales, ensuring compliance, and delivering a superior client experience aligned with brand standards.

Key Responsibilities

Business & Sales Growth

- Deliver clinic revenue and profitability targets.
- Drive sales through consultations, upselling, cross-selling, and service bundling.
- Track daily/weekly MIS and ensure KPIs are met.

Operations & Service Excellence

- Ensure smooth functioning of all clinic services (slimming, beauty, dermatology, wellness).
- Maintain hygiene, safety, and quality standards.
- Oversee inventory, billing, and cash management processes.

Team Leadership

- Manage, coach, and motivate the clinic team (Centre staff, Slimming Heads, Beauty Heads, Counselors).
- Conduct regular reviews and performance appraisals.
- Build a culture of accountability, service, and sales focus.

Customer Experience

- Ensure every client receives a consistent, high-quality experience.
- Resolve escalations and ensure high NPS & client retention.
- Implement loyalty and referral programs.

Compliance & Reporting

- Adhere to company SOPs and statutory requirements.
- Ensure proper documentation for audits and reviews.
- Provide regular performance updates to regional leadership.

Business Development

- Build local tie-ups (RWAs, corporates, gyms, wellness camps) for footfall generation.
- Partner with marketing & BTL teams for city-specific activations.

Candidate Profile

- Graduate / MBA preferred.
- 6–10 years of experience in healthcare, wellness, hospitality, or retail services.
- Proven track record of delivering revenue & leading teams.
- Strong leadership, communication, and problem-solving skills.
- Customer-first mindset with high ownership.
- Open to working in a fast-paced, target-driven environment.

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