BRANCH MANAGER-KOCHI

Job Description Designation : Branch Manager 3 Grade : C2 / C3 4 Department : Muthoot Gold Point (Muthoot Exim) 5 Sub Department (if any) : - 7 Reporting to : Senior Manager Business Development Designation & Grade 8 No. of Reportees, : 2/3 Branch Customer Service Executives Designation & Grade 9 Main Tasks : To lead a team for consistent business development, customer acquisition and retention and for achieving business & revenue targets while ensuring quality service to customers, operational adherence, asset quality of portfolio. 10 Areas of Responsibility : Ensure proper handholding and timely/continues training of the team. Encourage acquiring and sharing of knowledge by team member and proactively participate in knowledge sharing for the development of business and career progression of team. Be a role model for subordinates and peer group. Achieve branch targets and ensure profitability of the unit. Ensure quality of business and operational efficiency through process adherence. Maintain regular & continuous relationship with existing and potential customers; constant study of the market and identify market trends to aid innovation and /or to meet the need(s) of customers by up-sell/cross-sell of products. Initiate, implement/coordinate and participate in marketing for achieving the above. Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously. Collaborate with various departments to ensure smooth functioning of the branch. Ensure operational adherence as per manual of instruction and laid down policies and practices. Mitigation and prevention of risk (material & people) by early and timely detection of fraud(s) and up-hold the vision and values of the organization and goodwill of customers. To ensure organization revenue flow and protect customers long term interest by regular follow, minimal in melting loss and judgmental skill in appraisal of gold. Suggest and implement cost effective marketing activity specific to the region and increase the customer walk-in and conversion of transaction. Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical assets. Liaison and coordination with statutory authorities and /or external agencies and ensure compliance adherence, rule of law. 11 Special Requirements(If any) : 12 Job Location / State : Aluva, Kerala 13 Compensation Band : Based on compensation Grid / City category Page 1 of 2 14 Entitlements : As per policy 15 Stake Holders : Muthoot Exim Private Limited Staff, Group Company Staff, Customers 16 Assets required : As per policy 17 Career Progression : Branch Manager > Sr. Branch Manager > Cluster Manager > Regional Manager B Personal Specification 18 Educational Qualification/ : MBA/Graduate (Preferably in Marketing/Finance) minimum graduate Technical Certification 19 Skill Sets : Basic Gold & Precious metals market Knowledge in India Basic Gold Market prevailing at the native market (The state which the Muthoot Gold Point is located ) Ability to motivate subordinates Good communication and interpersonal skills Performance and target driven approach to business development Administrative abilities Basic Computer knowledge and our software Negotiation on the price with the customer 20 Communication Skills : Conversant in local language and English 21 Experience : Minimum 5 to 7 years 22 Behavioral Competencies : Decision Making Managing People Strategic thinking Customer focused culture Belief in organization values and practices 23 Other Requirements(If any) : C Approvals 24 Prepared by : (Name/Designation/ Date) 25 Approved by : (Name/Designation/ Date) MEPL/HR/JD/V1.0@2018 Not for External Circulation