
Inernational Sales and customer service ll
2 weeks ago
Key Responsibilities:
Sales Functions:
- Engage with potential international customers (via inbound/outbound calls, chat, or email).
- Understand customer needs and offer tailored solutions or product recommendations.
- Convert leads into sales while ensuring a high standard of customer experience.
- Meet or exceed sales targets (daily/weekly/monthly) including upselling and cross-selling KPIs.
- Handle price negotiations, offer promotions, and close deals efficiently.
Customer Service Functions:
- Provide Level II support for post-sales queries, complaints, and technical/product issues.
- Handle escalations from Level I agents with professionalism and problem-solving efficiency.
- Ensure accurate and timely resolution of customer cases while maintaining a high CSAT score.
- Coordinate with internal departments (logistics, tech support, billing, etc.) for issue resolution.
- Document all customer interactions, resolutions, and follow-ups in the CRM system.
Eligibility Criteria:
- Education: Minimum HSC (12th Pass) or equivalent; Graduation preferred
- Experience: 13 years in International Sales and/or Customer Support (US/UK/AUS markets)
- Communication: Fluent in English with a neutral or regional international accent
- Tech Skills: CRM systems (e.g., Salesforce, Zoho, Zendesk), MS Office, live chat tools
- Sales Knowledge: Strong persuasion, needs analysis, and objection handling
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