
Field Quality Assurance Analyst
2 weeks ago
Role Responsibilities:
- Conduct regular field audits and ensure timely error feedback closure.
- Support fraud investigations and recommend process improvements.
- Identify new contact information of customers during audits.
- Deliver peer coaching and assist field teams with compliance and quality.
Job Requirements:
- 24 years of experience in field quality audits and compliance.
- Strong analytical and investigative abilities.
- Willingness to take ownership and adapt to changing requirements.
- Team-oriented with good communication and coaching skills.
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