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Client Implementation Manager
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Job descriptionSome careers open more doors than others If youre looking for a career that will unlock new opportunities join HSBC and experience the possibilities Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further Business Descriptor Global Trade Solutions GTS Global Trade Solutions comprises over 4 500 people across more than 60 countries helping suppliers and buyers with their export and import finance needs Trade is where HSBC began in 1865 when we financed commerce between Europe North America and Asia We are currently seeking an experienced professional to join the GTS Solutions Implementation team Principal Responsibilities Leading the implementation of operational plans and priorities to drive delivery of the agreed client requirements ensuring Local requirements and variations in the business model are accurately accounted for in our Client on-boarding methodology Delivery of client programmes as part of end-to-end client execution and transaction fulfilment lifecycle Leverage Client feedback to shape client proposition and new product development activity across Oversee the efficient completion of technical and operational on-boarding activities for new to trade or new to bank clients Ensure the provision of transactional and channel support to clients understanding their on-boarding requirements and ensuring their timely implementation within GTS Programme manage high profile complex on-boarding programmes typically complex high profile Supply Chain Solution HSCF RF Core Trade products xe2x80x98implementations using HSBCs digital systems and client technical integrations Act as the representative for the bank interacting where appropriate with the client in pre-sale negotiation and post-sale activities on selected high profile pitches involving complex implementation Ensure Credit Risk recommendations KYC Know Your Customer Procedures and other GTS Procedures Guidelines Manuals are implemented and adhered to Manage key relationships with internal and external stakeholders developing and maintaining strong working relationships with Internal - Risk and Compliance Relationship Management Product and Proposition Management Client Services Business Risk Control Management BRCM Technology and Business Development External - key clients Develop a close relationship with customers managing these relationship and client expectations from sales implementation on-boarding and go-live to business as usual and migration to Client Services ownership Work closely with colleagues across Business Development and Solution Structuring providing support on deals with priority or complex clients and ensuring alignment in strategy regarding target client groups Ensure the customer fully understands the systems and solutions which are being implemented Build and manage relationships with key service providers i e - - Payments Cash Management PCM e-Commerce and Integration Legal and Advisory and relevant teams within Customer Groups particularly those that complete and manage KYC processes Strive for class-leading customer experience by cultivating a consistent selling and relationship management culture Maintain close liaison with country and region colleagues stakeholders to provide input into the strategic direction of GTS Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets Requirements Strong understanding of HSBC Trade Products and Services being offered to clients Understanding of various Channels offered available to clients Knowledge on the working of APIs and system integration Understanding certification on SWIFT and SAP will be an advantage Strong knowledge and experience on System Integration is a distinct advantage Understand various industry standard file formats conversant with connectivity setup Should be able to work independently on file testing and connectivity establishment Should be able to work closely with in-country product managers on new launches Minimum bachelors degree Graduation required or as required for the role whichever is higher Useful LinkLink to Careers Site ClickYoull achieve more at HSBC HSBC is committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued by The Hongkong and Shanghai Banking Corporation Limited India
