TL Ops

13 hours ago

Noida Delhi NCR, India Teleperformance Global Services Private Limited Full time

Job Description Roles and Responsibilities - Manage day-to-day operations of the team, ensuring efficient use of resources and meeting performance targets. - Monitor and analyze key metrics such as ATRR (Average Time To Resolve) to identify areas for improvement. - Develop and implement process improvements to increase productivity, reduce costs, and enhance customer satisfaction. - Collaborate with cross-functional teams to resolve complex issues and drive business growth. - Ensure compliance with company policies, procedures, and regulatory requirements. Desired Candidate Profile - 2-7 years of experience in BPO Operations or TL Ops role. - Strong understanding of ATTRR (Average Time To Resolve) principles and practices. - Excellent communication skills with ability to work effectively across multiple stakeholders. - Proven track record of driving process improvements through data analysis and problem-solving. -

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