Assistant Manager

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Assistant Manager- Human Resource Operation The role is responsible for managing end-to-end background verification BGC and contractor onboarding processes in line with customer requirements and compliance standards This position involves creating and initiating background check packages through approved vendors validating results against predefined matrices and preparing screening reports with key observations and recommendations The incumbent will handle employee vendor and candidate queries related to screening and onboarding ensuring timely and accurate resolution Additionally the role requires coordinating with contractors throughout the onboarding journey from verification and documentation to day-one readiness The candidate will ensure compliance with all policy and procedural requirements maintain accurate records in designated systems and generate necessary reports for audits and management reviews Strong attention to detail communication skills and the ability to manage multiple processes simultaneously are essential for success in this role Responsibilities 1 Employee Screening Create and manage background check BGC packages in third-party vendor systems according to Customer client requirements Initiate BGCs through Customer-approved third-party vendors validate results against the approved matrix and report results into the system of record Monitor BGC progress and analyze results for clear and unclear cases Prepare reports highlighting key employee screening observations and recommendations for Customer review Respond to and resolve queries from internal employees vendors and candidates regarding BGC processes Handle low-complexity BGC adjudication scenarios using the Customer-approved decision matrix Communicate hiring recommendations to the Customer team and convey decisions to candidates per approved methods templates Escalate high-complexity or unclear cases to the Customer-retained team Collect and submit BGC documentation to support client audits ensuring timely delivery Run and provide reports to the Customer-retained team as required 2 Contractor Employee Onboarding Verify and report completion status of onboarding documentation to Customer HR Perform I-9 verification and other work eligibility checks where applicable Validate contractor background check completion from the designated third-party vendor Track and confirm completion of contractual employment agreements with Customer Coordinate with contractors throughout the onboarding journey until day-one Respond to contractor queries related to onboarding process compliance logistics and day-one readiness Consolidate onboarding readiness status documentation BGC IT readiness training and report to Customer HR Confirm day-one readiness to Customer HR team Qualifications we seek in you Minimum Qualification Bachelor s degree in Human Resources Business Administration or a related field Prior experience within the recruitment staffing or talent solutions industry is strongly preferred Experience supporting contractor onboarding and pre-employment screening processes including background checks compliance verification and documentation management is strongly preferred Direct experience supporting United States recruitment and onboarding processes Demonstrated ability to identify support and deliver process improvement initiatives including workflow optimization and standardization Proficiency in case management tools e g ServiceNow and Microsoft Excel Experience working with applicant tracking HRIS onboarding and background check systems e g Workday Salesforce Click Boarding SuccessFactors ScoutLogic etc Experience collaborating with third-party background check vendors and understanding related compliance requirements Experience working in an HR Shared Services or multi-client operations environment preferred Excellent spoken and written English C1 level with strong interpersonal and stakeholder management skills Strong analytical reporting and problem-solving abilities Highly detail-oriented with strong organizational prioritization and time management capabilities Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training